Supervisor - Warehouse Operations

Key Responsibilities – Warehouse Operations • Warehouse Operations Management: Execute daily warehouse operations, including inbound, outbound, processing, picking, put-away, and decanting, ensuring planned dispatch volumes are achieved while meeting daily SLAs and throughput targets. • Manpower Planning and Productivity: Ensure manpower is deployed according to budget, utilized effectively, and aligned with productivity targets for each activity. • Warehouse Automation Systems: Develop an understanding of the Dematic Warehouse Management System (WMS), process flows, and material flows, and identify opportunities for operational optimization. • Consumables Management: Ensure sufficient consumables are available to cover 7–14 days of operations. Identify shortages, estimate requirements, and coordinate with Concepts and Line Managers to arrange purchases or replenishment in advance. • Consumables Quality and Inventory Management: Verify the quality of consumables, including hangers and LVIS profiles, and ensure proper inventory management. • Peak Readiness and Multiskilling: Ensure skilled manpower is available for all key departmental activities during peak periods, including Ramadan and Back to School (BTS), through multiskilling and cross-departmental training in activities such as flat-to-hang, put-away, picking, and decanting. • Inventory Accuracy: Improve inventory accuracy through random audits, user accuracy checks, and appropriate corrective and preventive actions. • Systems Availability: Coordinate with IT and Maintenance teams to ensure the availability and smooth functioning of operational systems, including IT systems, Dematic sorters, conveyors, and highways. • Team Leadership: Lead a team of 50–80 employees , including Team Leaders and floor staff, ensuring effective inventory management, product organization, and order fulfilment while meeting SLAs, achieving daily productivity targets, and complying with safety regulations and company policies. • Continuous Process Improvement: Analyse existing processes and operational data to improve productivity, throughput, fill rate, and reduce overall cost per piece. • Performance Management: Regularly monitor employee productivity and performance and implement continuous improvement measures to enhance individual and team performance. • Employee Engagement and Communication: Ensure team members feel heard, valued, recognized, and appreciated. Provide regular updates on business developments and key management announcements. • Team Development and Collaboration: Foster a supportive work environment by encouraging collaboration, teamwork, and team-building activities. • Positive Workplace Culture: Take initiative to promote positive cultural changes that contribute to organizational effectiveness and business value. Basic Qualification / Education / Vocational Training • Engineering graduate. • Preferred age: below 35 years. Advanced Qualification / Certification / Specialist Training • Good working knowledge of MS Office. • Advanced MS Excel skills. • Power BI proficiency. • Experience handling ERP or Warehouse Management Systems (WMS). • SQL experience preferred. Experience Minimum Experience • 3–5 years of experience in ERP systems, warehouse operations, data analytics, or related areas. Specific / Relevant Experience • ERP and warehousing systems. • Data analytics and Management Information Systems (MIS). • Warehouse operations. Functional Skills and Capabilities • Knowledge of logistics and warehouse processes. • Data analytics, including Advanced MS Excel and Power BI. • Data interpretation and critical reasoning. • Results orientation. • Teamwork and collaboration. • Communication and articulation skills. • Planning and organizational skills. • Commitment to excellence. • Problem-solving abilities.