Supervisor-Sports and Leisure

About the Job: An opportunity has arisen for a Supervisor to join the Sports & Leisure Team at Jumeirah Messilah Beach . The main duties and responsibilities of this role are: • Supervising the daily operation of sports, fitness, and leisure facilities • Leading, supporting, and motivating sports and leisure team members • Allocating daily duties and monitoring staff performance • Ensuring guests receive a high standard of customer service • Handling guest enquiries, complaints, and operational issues professionally • Supervising sports activities, fitness programs, recreational activities, and events • Ensuring facilities and equipment are clean, safe, organized, and ready for use • Carrying out regular facility, equipment, and safety checks • Ensuring staff follow health and safety procedures and emergency procedures • Responding appropriately to accidents, incidents, and emergencies • Monitoring bookings and ensuring courts, activity areas, and facilities are used efficiently • Coordinating with instructors, coaches, lifeguards, maintenance, housekeeping, security, and other departments • Monitoring stock levels for sports equipment, uniforms, towels, and other operational supplies • Reporting damaged or faulty equipment and following up on maintenance requirements • Supporting staff training, inductions, and development • Preparing staff rosters and helping ensure adequate staffing levels for each shift • Maintaining accurate operational records, incident reports, checklists, and other documentation • Supporting the organization and delivery of tournaments, competitions, classes, and special events • Promoting sports and leisure programs, memberships, activities, and services to guests • Ensuring company policies, operating procedures, and service standards are consistently followed • Reporting operational issues, guest feedback, and team concerns to the Sports and Leisure Manager • Taking responsibility for the smooth operation of the department during the manager's absence • Should have 2-year minimum experience in Sports & Leisure in a five-star hotel. Work in a multicultural environment. • Previous supervisory or team leadership experience • Strong customer service and guest relations skills • Ability to prepare staff rosters and organize daily workloads • Good organizational and time-management skills