Supervisor Non-Food and Electronics

The Non-Food Supervisor is responsible for managing and overseeing the daily operations within a specific sub-section of the non-food department, such as Electronics & Accessories or Household, Bags, Footwear, Linen & Toys. This position requires expertise and specialized knowledge in the assigned sub-section to ensure customers receive the best service, products are well-stocked, and performance goals are met. The Non-Food Supervisor is responsible for maintaining the quality of their section, providing exceptional customer service, and supporting the section s operations. The role reports directly to the Department Manager and has a dotted line responsibility to the Branch Manager. The listed activities include the tasks mentioned but are not limited to the following. Candidate Profile Responsibilities 1. Customer Service and Sales o Provide excellent customer service by greeting and assisting customers with product selection, inquiries, and recommendations within the assigned sub-section. o Engage with customers to understand their needs, ensuring they receive tailored product suggestions and a positive shopping experience. o Drive sales within the section by upselling products, recommending complementary items, and promoting store promotions or discounts. o Resolve customer complaints and issues in a timely and professional manner, ensuring customer satisfaction and loyalty. 2. Product Knowledge and Expertise o Develop and maintain in-depth knowledge of the products within the assigned sub-section (Electronics & Accessories or Household, Bags, Footwear, Linen & Toys). o Stay informed about new products, trends, and features, ensuring that you can provide customers with accurate and up-to-date information. o Educate customers on product benefits, uses, and features, offering expert advice and recommendations. 3. Section Presentation and Merchandising o Ensure that the section is visually appealing and organized, following company guidelines for product displays, signage, and promotional materials. o Maintain product organization within the section, ensuring that products are clearly displayed, neatly arranged, and easily accessible to customers. o Collaborate with the Department Manager to ensure seasonal or promotional items are prominently featured in the section and meet company standards. 4. Inventory Management and Stock Control o Assist in monitoring inventory levels, ensuring that products are replenished as needed and that stock levels are optimized to meet customer demand. o Conduct regular stock checks and help manage stock rotation in accordance with the store s procedures (FIFO - First In, First Out). o Report stock discrepancies, low inventory levels, or damaged goods to the Department Manager, ensuring timely action is taken to resolve issues. 5. Sales and Performance Targets o Work with the Department Manager to achieve individual and team sales targets, contributing to the overall success of the store. o Track daily, weekly, and monthly sales performance for the assigned sub-section, adjusting sales strategies to meet or exceed targets. o Provide regular feedback on section performance and customer trends to the Department Manager. 6. Loss Prevention and Security o Monitor for any potential loss or security risks within the section, ensuring that all security protocols are followed. o Assist with store security measures, such as preventing theft, ensuring products are properly stored, and adhering to loss prevention procedures. o Report any suspicious activity or theft to the Department Manager or Branch Manager immediately. 7. Compliance and Health & Safety o Ensure compliance with all store policies, health, and safety regulations in the assigned section. o Adhere to product handling, storage, and display regulations to ensure the safety of customers and staff, especially for hazardous items like electronics and household goods. o Maintain a clean and organized work area in accordance with hygiene and safety standards. Qualification o High school diploma or equivalent; further education or certifications in retail management, customer service, or a related field is a plus. Required Experiences o 1-2 years of experience in retail, customer service, or a related field, with at least 1 year in a specialized role (Electronics, Household, Bags, Footwear, Linen, or Toys). o Experience in sales, stock management, or working with specific product categories is preferred. Physical Attributes Customer-focused with a strong passion for providing an excellent shopping experience. Attention to detail, ensuring that all products are accurately displayed, stocked, and maintained. Proactive, with a hands-on approach to managing tasks and resolving operational challenges. Adaptable and flexible, with the ability to adjust to changing customer demands and retail trends. High level of integrity and professionalism in all aspects of the role. Minimum Requirements o Strong customer service skills with the ability to interact professionally and proactively with customers. o Excellent product knowledge, with a keen understanding of the assigned sub-section s product range. o Strong organizational and time-management abilities to handle multiple responsibilities in a busy retail environment. o Ability to work independently and as part of a team to meet sales goals and customer needs. o Proficiency in using retail management systems, POS systems, and Microsoft Office Suite (Excel, Word, PowerPoint). Working Conditions Full-time, based in Saudi Arabia. Flexibility in working hours, including evenings, weekends, and holidays, as required to meet operational needs. Physical work environment, requiring standing for long periods, lifting up to 25 kg, and handling products. Occasional overtime may be required during peak periods, such as holidays or special promotions. o High school diploma or equivalent; further education or certifications in retail management, customer service, or a related field is a plus. o 1-2 years of experience in retail, customer service, or a related field, with at least 1 year in a specialized role (Electronics, Household, Bags, Footwear, Linen, or Toys). o Experience in sales, stock management, or working with specific product categories is preferred. Customer-focused with a strong passion for providing an excellent shopping experience. Attention to detail, ensuring that all products are accurately displayed, stocked, and maintained. Proactive, with a hands-on approach to managing tasks and resolving operational challenges. Adaptable and flexible, with the ability to adjust to changing customer demands and retail trends. High level of integrity and professionalism in all aspects of the role. o Strong customer service skills with the ability to interact professionally and proactively with customers. o Excellent product knowledge, with a keen understanding of the assigned sub-section s product range. o Strong organizational and time-management abilities to handle multiple responsibilities in a busy retail environment. o Ability to work independently and as part of a team to meet sales goals and customer needs. o Proficiency in using retail management systems, POS systems, and Microsoft Office Suite (Excel, Word, PowerPoint).