Sales Associate FMCG and FMCG Non-Edible and Personal Care or Grocery

The Non-Food Sales Associate is responsible for providing excellent customer service and ensuring smooth daily operations within their assigned sub-section of the FMCG department, including FMCG / Non-Edible & Personal Care or Grocery. The role involves assisting customers with product selection, managing inventory, maintaining product displays, and ensuring that the section meets the store s sales and customer service goals. The Non-Food Sales Associate will report to the Department Manager and is responsible for maintaining high standards of service and ensuring customer satisfaction within their respective section. Candidate Profile Responsibilities 1. Customer Service and Support o Provide exceptional customer service by assisting customers in product selection and answering queries about FMCG / Non-Edible & Personal Care or Grocery products. o Support customers with their purchases, offering product recommendations and providing knowledge about product benefits and features. o Resolve customer complaints and concerns in a professional and timely manner to ensure customer satisfaction. o Help customers navigate the section and locate products, ensuring they have a positive shopping experience. 2. Product Knowledge and Expertise o Develop and maintain a strong knowledge of products within the assigned sub-section (FMCG / Non-Edible & Personal Care or Grocery), including benefits, usage, and key features. o Stay informed about new products, promotions, and seasonal changes to provide accurate, up-to-date information to customers. o Offer expert advice on product selection, usage, and compatibility, ensuring customer needs are met efficiently. 3. Product Display and Merchandising o Ensure that products are displayed in an attractive, accessible, and well-organized manner, in line with company merchandising guidelines. o Maintain product displays and promotional setups, ensuring that they are tidy, appealing, and reflect current marketing campaigns or seasonal offerings. o Regularly check and restock shelves to maintain product availability and proper stock rotation (FIFO First In, First Out). 4. Inventory and Stock Management o Assist in monitoring and managing stock levels within the FMCG, Non-Edible & Personal Care, or Grocery sections, ensuring products are replenished on time. o Report stock discrepancies, low inventory, or product damages to the Department Manager or relevant team members. o Help maintain accurate inventory records, assist with stock counts, and ensure stock levels are optimized to meet customer demand without overstocking. 5. Sales and Performance Goals o Drive sales in the assigned section by promoting relevant products, upselling complementary items, and suggesting promotional products to customers. o Assist in achieving sales targets for the section and help meet overall store revenue goals. o Monitor sales trends, identify popular products, and contribute to product promotions to boost sales performance. 6. Loss Prevention and Security o Monitor for potential security risks, including theft, and ensure that products in the FMCG, Non-Edible & Personal Care, or Grocery sections are secured. o Follow store protocols to prevent theft, damage, or loss of merchandise, ensuring product safety. o Report any incidents of theft or suspicious activity to the Department Manager or security team promptly. 7. Compliance and Health & Safety o Adhere to all health and safety standards, ensuring that food safety regulations and hygiene practices are followed, particularly for food-related products in the FMCG and Grocery sections. o Maintain cleanliness and organization in the section, ensuring the store meets required health and safety standards. o Follow proper handling and storage procedures for products, particularly those that require special handling, such as cleaning agents, non-edible goods, and personal care items. 8. Collaboration and Team Support o Work closely with the Department Manager and other sales associates to ensure smooth store operations and efficient teamwork. o Assist in the training of new staff members within the section, sharing product knowledge and best practices for customer service. o Coordinate with other departments to ensure timely product replenishment and alignment with store operations. 9. Promotions and Marketing o Support store promotions, including setting up displays and ensuring that promotional materials are visible and up to date. o Help implement marketing initiatives within the assigned section to attract customer attention and drive sales. o Ensure that promotional offers are communicated clearly to customers, and assist in highlighting key products during sales events or seasonal promotions. 10. Feedback and Reporting o Provide customer feedback and insights to the Department Manager regarding popular products, customer preferences, and any issues encountered in the section. o Report any operational challenges, customer concerns, or product issues to the Department Manager for timely resolution. o Assist in preparing reports related to sales, inventory, and customer feedback to support operational decision-making. Detail-oriented, with a strong focus on product organization and visual appeal. Proactive and adaptable, with the ability to adjust to changing customer needs and retail trends. Strong problem-solving skills, with the ability to handle customer issues and operational challenges effectively. High level of professionalism and integrity in all aspects of the role. Positive attitude and team-oriented mindset, contributing to a collaborative work environment. o High school diploma or equivalent; additional certifications in retail management, customer service, or a related field are a plus. o Strong customer service skills, with the ability to communicate effectively and professionally with customers. o In-depth knowledge of FMCG, Non-Edible & Personal Care, or Grocery products, with the ability to provide accurate product information and recommendations. o Strong organizational skills, ensuring products are well-stocked, clean, and properly displayed. o Ability to work effectively as part of a team, with strong communication and interpersonal skills. o Proficiency in retail management systems, cash handling, and point-of-sale (POS) systems.