Store Director

Responsibilities Client Experience - Embody Sephora Attitude and set an example in front of the team. - Provide support to the team in difficult situations ensuring client s satisfaction. - Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI s. - Take over floor leadership segments and ensure the floor is always managed and covered. - Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients. - Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience. - Inspire the team to use digital tools to deliver a customized service. - Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction. - Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up - Build a strong relationship with Brand Supervisors and follow up on Brand BCs. - Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI s. - Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI s. - Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints. Sales - Implement retail priorities and inspire commercial success. - Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met. - Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met. - Reinforce sales policies and techniques established at the Sephora University with all team members. - Balance and drive the sales target among selective, exclusive and Sephora Collection. - Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target. - Create disruptive internal competitions to motivate the team and boost the achievements. Operations - Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline. - Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security). - In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking. - Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations. - Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations. - Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met. - Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects. Business - Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc. - Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora. - Establish monthly reports including competitors' activities. - Analyze all relevant KPIs and propose action plans for improvement and forecast future performance - Develop and propose short- and long-term strategies to drive top and bottom line/brands sales. - Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs. - Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge. - Propose Plan, implement and oversee in-store promotional events or displays. - Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities. - With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business. - Network with other stores and head office departments and take on area responsibilities - Network and build relationships with the different departments in Sephora HO and take on area responsibilities. - Manage the store s P&Ls. - Propose innovative ideas and opportunities to Head of Operations. People - Motivate and develop the Management and store team through daily coaching / observations - Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings. - Increase the team confidence and motivation by praise and feedback for their performance. - Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations. - Ensure the team is attending training and follow up is done after the training is attended. - Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. - Ensure an addictive beauty experience through performing monthly assessments. - Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance. - Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary. - Over see the annual leave of the team according to business needs . Know How - Project an exceptional image and body language in accordance with the guidelines set by Sephora. - Keep up-to-date on trends and products. - Inspire, mentor and coach the team. Relationships Internal Relationships - Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams. External Relationships - Suppliers, Brand promoters/managers/trainers, Security, Cleaning team. Training Knowledge - Advanced Product Knowledge. - Intermediate knowledge on health and safety procedures. Experience - Proven successful role in managing. - Minimum 7 to 8 years experience in store management. - Bachelor's degree. Languages - English advanced level for OGCC and intermediate for KSA. - Arabic is a plus in OGCC and mandatory for KSA. Competencies - Digital orientation/analytical skills/business acumen. - Excellent communication skills. - Intermediate MS Office skills. - Ability to deal with Ambiguity. - Commercial & Financial awareness. .