Job responsibilities
1. BUSINESS DEVELOPMENT – grow the business
- Drives own sales target
- Proactive sales inside and outside the boutique
- Have knowledge / curiosity of the market and the competition
- Supports in identifying stock opportunities, trends and elaborate action plan
- Supports as per the store manager request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions
2. TEAM - motivate and reinforce engagement
- Under the supervision of the store manager :
- Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising)
- Overcomes team complaints, objections and requests (Discounts, products) in a confident and positive way
- Follow-ups and monitors teams KPIs (CRM, sales, daily KPIs)
- Plans ahead daily huddles
- Identifies team training needs
- Is responsible for the induction plan with the support of training and HR departments and accompany (on the floor as a buddy) the new joiners or assign a buddy if needed
3. OPERATIONS - ensure store embodies the brand guidelines and runs smoothly
- Prepares the rota and manages the annual leaves in order to ensure optimum store coverage in collaboration with the Store Manager
- Leads and organizes the inventories in liaison with support function teams (logistics, finance)
- Ensures the perfect retail standards, coordinates with retail operations and suppliers in regards to store maintenance
- Supervises AFSS performance, spot opportunities and propose alternative solutions both business oriented and client-centric
- Coordinates daily customer service operations (i.e. : sales processes, orders and payments)
- Follow-up with the sales administrator for the respect of deadlines and payments
- Ensures the coordination with Mall in regards to Mall police permits
- Supports in identifying stock opportunities, trends and elaborate action plan
- Make sure all employees adhere to company’s policies and guidelines (store essentials, LVMH Code of Conduct)
4. CLIENTELING – deliver memorable and unique experiences to our guests
- Acts as a role model in delivering excellence (selling ceremony, communication with clients, upselling, crosselling…)
- Comes-up with original solutions to elevate the clients’ experience aiming to establish a direct and strong business relationship
- Shares and gathers ideas on clienteling activities
Is this role a fit for you?
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