Sinyar Graduate Program | Duty Manager | Retail

What You Will Do Learn & Support Store Operations • Support the smooth day-to-day running of the store alongside the store leadership team. • Gain practical exposure to store opening and closing procedures and daily operational routines. • Support shift coordination and help maintain store standards throughout the day. • Learn key operational and administrative processes, including cash and store controls. Deliver a Great Customer Experience • Engage with customers and help create a positive shopping experience. • Support the team in maintaining high customer-service standards. • Assist in resolving customer queries and identifying opportunities to improve the customer journey. • Develop your understanding of product recommendations and customer needs. Build Your Leadership Skills • Work closely with experienced managers and team members to understand effective retail leadership. • Support team communication and day-to-day coordination. • Build your confidence in motivating and collaborating with different team members. • Develop the skills required to take on greater responsibility as you progress. Support Stock & Store Standards • Support stock availability, replenishment and inventory activities. • Gain exposure to stock transfers, cyclic counts and other stock-management processes. • Help ensure products are available and presented to the required standards. • Work with Visual Merchandising and store teams to maintain an engaging shopping environment. Develop Your Commercial Understanding • Learn how sales performance and store KPIs are monitored. • Support the review of sales results and identify opportunities to improve performance. • Gain exposure to how staffing, customer service, availability and merchandising influence store results. • Build your understanding of commercial decision-making within a retail environment. Learn Retail Compliance & Safety • Develop an understanding of store Standard Operating Procedures (SOPs). • Support compliance with health, safety and trading requirements. • Help maintain a safe, organised and customer-ready store environment. What You Bring We’re looking for an ambitious graduate who is passionate about Retail, customer experience and developing into a future people leader . • Bachelor’s degree in a relevant field. • Minimum GPA of 2.8 or above . • Fresh graduate or up to 1 year of relevant experience . • Strong communication and interpersonal skills. • Customer-focused mindset with an interest in Retail operations. • Organised, proactive and comfortable working in a fast-paced environment. • Willingness to learn, take ownership and develop leadership capabilities. • Good analytical and problem-solving skills.