SHISHA MASTER / HOOKAH

Key Responsibilities • Prepare and serve premium shisha/hookah to the highest quality and presentation standards. • Ensure every shisha is prepared consistently according to TIMELESS standards. • Demonstrate excellent knowledge of shisha tobacco, flavours, heat management, charcoal, and equipment . • Recommend shisha flavours and combinations based on guests' preferences. • Create premium and personalised shisha experiences for guests. • Maintain proper heat management throughout the guest experience. • Monitor shisha quality and replace charcoal or refresh the bowl when required. • Ensure all shisha equipment, tools, and service areas are kept clean, sanitised, and well maintained . • Follow all UAE health, safety, hygiene, and venue procedures. • Deliver professional, friendly, and discreet service to VIP and luxury clientele. • Work closely with the lounge and restaurant teams to ensure smooth and efficient service. • Maintain a professional appearance and represent the TIMELESS brand to a high standard. • Stay updated on new shisha flavours, premium products, techniques, and industry trends. • Assist in developing new shisha flavours, combinations, and signature presentations for the venue. • Handle guest requests and feedback professionally and ensure a high level of guest satisfaction. Requirements • Minimum 1 year of UAE experience as a Shisha Master / Hookah Specialist. • Proven experience preparing and serving premium shisha. • Strong knowledge of shisha flavours, tobacco, charcoal, and heat management. • Excellent customer service and communication skills. • Ability to work in a fast-paced, luxury hospitality environment. • Attention to detail with a strong focus on presentation and consistency. • Professional, well-groomed, and guest-oriented personality. • Ability to work flexible hours, including evenings, weekends, and holidays. Relevant Background A plus, not required Experience in any of the following environments will be considered an advantage: • 5-star hotels • Luxury lounges and bars • Beach clubs • Premium restaurants • High-end nightlife and hospitality venues or similar luxury venues. What We’re Looking For We are looking for someone who understands that shisha is more than simply preparing a hookah — it is part of the overall luxury guest experience .