Shift Supervisor

Job Description: Cashier cum Restaurant Shift Leader Company: Nabab Group Location: Umm Al Quwain, UAE Department: Restaurant Operations Job Summary Nabab Group is looking for a responsible, customer-focused, and well-organised Cashier cum Restaurant Shift Leader to manage daily restaurant operations during assigned shifts. The candidate will handle cashier duties, coordinate customer orders between the front counter and kitchen, supervise restaurant staff, maintain service quality, and ensure smooth and efficient restaurant operations. The ideal candidate should have strong communication skills, leadership ability, basic computer/POS knowledge, and experience working in a busy restaurant environment. Key Responsibilities 1. Cashier and Billing Management • Handle cash, card, and other accepted payment transactions accurately. • Operate the restaurant POS system and prepare customer bills. • Manage cash float, verify daily collections, and report discrepancies. • Ensure every order is properly billed and recorded. • Coordinate refunds, discounts, and billing corrections with management approval. 2. Customer Order and Kitchen Coordination • Receive customer orders accurately through the counter, telephone, WhatsApp, and online delivery platforms, as applicable. • Communicate orders clearly and promptly to the kitchen team. • Coordinate with kitchen staff to ensure orders are prepared correctly and on time. • Monitor pending orders and follow up on delays. • Check order accuracy, packaging, and completeness before handing orders to customers or delivery drivers. • Handle special requests, food customisations, and customer complaints professionally. • Coordinate takeaway and delivery orders to minimise mistakes and waiting time. 3. Restaurant Shift Leadership • Supervise and coordinate front-of-house and kitchen activities during the assigned shift. • Allocate duties to staff and ensure everyone understands their responsibilities. • Monitor staff attendance, punctuality, grooming, discipline, and productivity. • Ensure smooth communication between cashiers, service crew, kitchen staff, and delivery personnel. • Manage busy periods efficiently and resolve routine operational problems. • Ensure the restaurant opens, operates, and closes according to company procedures. • Report operational issues, customer feedback, staff concerns, and incidents to management. 4. Overall Restaurant Operations • Monitor dine-in, takeaway, and delivery service. • Check dining area cleanliness, counter organisation, washroom condition, and general restaurant hygiene. • Monitor food availability and coordinate with the kitchen to avoid unnecessary delays and food wastage. • Inform management about low stock, shortages, equipment issues, and maintenance requirements. • Help maintain food safety, safe food handling, and proper storage procedures. • Support daily sales targets and promote suitable menu items, combos, and add-ons without pressuring customers. • Help maintain good customer relationships and encourage repeat business. 5. Sales and Reporting • Monitor daily sales, transaction accuracy, and order volume. • Encourage accurate billing and appropriate upselling. • Check that takeaway and delivery orders are recorded correctly. • Prepare shift handover notes covering cash collection, pending orders, stock concerns, customer complaints, and operational issues. • Submit daily reports and escalate discrepancies to management. Required Qualifications and Skills • Previous experience as a restaurant cashier, senior service crew member, shift leader, or restaurant supervisor is preferred. • Basic knowledge of POS systems, billing, and cash handling. • Good communication and customer service skills. • Ability to coordinate kitchen orders and manage multiple tasks during busy periods. • Strong leadership, organisation, and problem-solving skills. • Basic English communication; additional languages are an advantage. • Knowledge of restaurant hygiene and food safety practices. • Honest, punctual, responsible, and customer-oriented. • Willingness to work restaurant shifts, weekends, and public holidays as required. Performance Expectations • Accurate billing and cash handling. • Correct and timely communication of customer orders to the kitchen. • Minimum order errors and avoidable delays. • Clean and organised restaurant operations. • Effective staff coordination and shift handovers. • Positive customer feedback and professional complaint handling. • Support for sales targets and reduced food wastage. Reporting To Restaurant Manager / Restaurant Management. How to Apply Interested candidates may send their CV and a brief introduction through WhatsApp. Please mention “Cashier cum Restaurant Shift Leader” when applying. • High school diploma or equivalent; a bachelor’s degree in management or a related field is preferred. • Minimum of 2 years of relevant work experience in a supervisory role, preferably within the same industry. • Proven experience in leading teams effectively, demonstrating strong leadership and motivational skills. • Proficiency in using management software and tools, along with basic knowledge of Microsoft Office Suite.