Servicenow Technical Consultant

Specific Responsibilities: 1. System Integration: Design, build, and maintain REST/SOAP web service integrations to connect ServiceNow with internal on-premises systems (Active Directory, legacy ticketing tools, monitoring systems, and email gateways). 2. Data Migration: Extract, transform, clean, and import legacy historical data (incidents, changes, CIs, user records) using Import Sets, Transform Maps, and staging tables. 3. Testing & Quality Assurance: Lead System Integration Testing (SIT) and support User Acceptance Testing (UAT); rapidly remediate defects and log release notes. 4. Go-Live & Hypercare Support: Oversee technical cutover activities during deployment, providing rapid- response L2/L3 troubleshooting during the initial operational rollout. 5. Documentation & Knowledge Transfer: Develop comprehensive technical architecture documentation, system administration guides, runbooks, and conduct hands-on operational training for internal IT administrators. 6. System Maintenance • Ensure the successful planning, design, and implementation of ITSM modules to meet business objectives and operational requirements across all systems used in the bank. • Ensure that a detailed impact analysis of any issue is carried out and viable solution is recommended with the help of the respective application vendors if required. • 24/7 availability on issues and scheduled & unscheduled activities. 7. System Enhancements • Collaborate with bank management, IT teams, and other stakeholders to prioritize initiatives and drive adoption of best practices in ITSM. • Must ensure to use the Banks methodology for any enhancements undertaken. • Come up with appropriate solutions to support line managers in making decisions and using the right methodology during any development or issue resolution. • Review the architecture, the design, specifications and technical documents related to any enhancement or change to ensure adherence to requirements and compliance with Bank Muscat standards. • Research and evaluate emerging technologies and trends and suggest course of action to line managers. Professional Certifications • Mandatory: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS) in IT Service Management (ITSM). • Frameworks: ITIL v4 Foundation Certification (Managing Professional level is a distinct advantage). Technical & Professional Experience • Total Experience: Minimum of 6 8 years of progressive experience in IT Service Management and IT Operations. • ServiceNow Hands-On Experience: Minimum of 4 5 years of dedicated, hands-on experience in configuring, customizing, and administering ServiceNow platforms. • On-Premises Expertise: Proven, direct experience with on-premises (self-hosted) ServiceNow deployments, including MID Server topologies, local server/network configurations, database architectures, and local network security protocols. • Development Skills: High proficiency in JavaScript, HTML, CSS, XML, JSON, AngularJS, Web Services (REST/SOAP), and database queries (SQL). • Integration Knowledge: Hands-on experience integrating ServiceNow with enterprise monitoring systems, Active Directory/LDAP, and third-party IT tools. • Mandatory: ServiceNow Certified System Administrator (CSA), ServiceNow • Certified Implementation Specialist (CIS) in IT Service Management (ITSM). • Frameworks: ITIL v4 Foundation Certification (Managing Professional level is a • distinct advantage). • Total Experience: Minimum of 6 8 years of progressive experience in IT Service Management and IT Operations. • ServiceNow Hands-On Experience: Minimum of 4 5 years of dedicated, hands-on experience in configuring, customizing, and administering ServiceNow platforms. • On-Premises Expertise: Proven, direct experience with on-premises (self-hosted) ServiceNow deployments, including MID Server topologies, local server/network configurations, database architectures, and local network security protocols. • Development Skills: High proficiency in JavaScript, HTML, CSS, XML, JSON, AngularJS, Web Services (REST/SOAP), and database queries (SQL). • Integration Knowledge: Hands-on experience integrating ServiceNow with enterprise monitoring systems, Active Directory/LDAP, and third-party IT tools.