Service Advisor | Al-Futtaim Electric Mobility | BYD

Overview of the Role Join BYD and Al-Futtaim Electric Mobility as an EV Service Advisor and become the face of one of the world's fastest-growing electric vehicle brands. In this customer-focused role, you will guide customers through their EV service journey, providing expert advice, exceptional service, and a seamless aftersales experience. You will play a key role in building customer loyalty, driving revenue, and ensuring every customer receives a transparent, professional, and positive experience from vehicle reception through to delivery. What You Will Do • Welcome customers and provide professional advice on EV maintenance, repairs, charging systems, and service requirements • Create service estimates and explain repair recommendations clearly and confidently • Build long-term customer relationships to enhance retention and loyalty • Coordinate with EV Technicians and workshop teams to ensure timely repair completion • Keep customers informed throughout the service process with regular updates • Promote additional services, accessories, charging solutions, and maintenance packages where appropriate • Ensure vehicles are delivered on time with a clear explanation of all work completed • Handle customer concerns professionally to achieve high customer satisfaction scores • Maintain accurate documentation and follow company policies and procedures Required Skills to Be Successful • Strong customer service and relationship management skills • Basic understanding of EV technology, charging systems, and EV ownership experience • Excellent communication and interpersonal skills • Strong sales and upselling abilities • Ability to explain technical information in a simple and customer-friendly manner • Good organizational and time management skills • Working knowledge of MS Office; SAP experience is an advantage • Customer-focused and results-driven mindset What Equips You for the Role • Diploma or Bachelor's Degree in Automotive, Mechanical Engineering, Business, or a related field • 2–3 years of experience as a Service Advisor or in a customer-facing Aftersales role within the automotive industry • Experience with EV or Hybrid brands is highly preferred • Strong customer handling and relationship-building skills • Good understanding of workshop operations and service processes • Excellent English communication skills; Arabic is an advantage • UAE driving license is preferred