Service Administrator

• Prepare, distribute, and file documentation, reports, and correspondence for the Aftermarket business. • Support scheduling, tracking, and follow-up of administrative tasks across service, parts, and commissioning activities. • Act as a central administrative point of contact for aftermarket documentation and reporting needs. ERP & Systems Administration • Administer the new Job Card and Timesheet ERP system, including data entry, updates, and record accuracy. • Maintain job card and timesheet records to ensure completeness and timely submission. • Support troubleshooting and act as a point of contact for day-to-day ERP system queries. E&R Site Services Coordination • Coordinate documentation for E&R Site Services mobilizations. • Administer timesheet and billing documentation related to E&R site mobilizations, ensuring accuracy and timely processing. • Liaise with site teams and internal stakeholders to track mobilization status and resolve documentation gaps. Service Central Administration • Administer complaint cases in the Service Central digital tool, taking on this function as part of the role. • Ensure complaint case records are accurately logged, updated, and closed out in a timely manner. Parts Quotation & Order Support • Support the preparation of parts quotations, ensuring accuracy of pricing, part numbers, and customer details. • Provide support to the Parts Team in the preparation of parts orders. • Liaise with the parts team to confirm availability, lead times, and pricing for quotation requests. • Prior experience in an administration, coordination, or aftermarket support role preferred. • ERP system experience required; experience with Job Card/Timesheet or similar systems an advantage. • Strong organizational and administrative skills with an interest in process optimization. • Good English communication skills. • 8-10 years of experience