Senior Hostess Russian Speaker

Job Description • Maintain complete knowledge of: • -Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code • - Restaurant reservation procedures • - Daily house count, arrivals, departures, VIP s • - Scheduled in-house group activities, locations and times • - All department policies / service procedures • Answer telephone within 3 rings, using correct salutations and telephone etiquette. • Take record and confirm restaurant reservations / cancellations in accordance with departmental standards. • Communicate reservation /cancellation changes to management as they arise throughout the shift. • Monitor the preparation of own assignments, ensuring compliance to departmental standards. • Ensure that all menu s, check folders are cleaned and in sufficient quantity. • Ensure that the hostess stand is cleaned and organized. • Review the Reservation book, pre-assign designated tables and follow up on all special requests. • Greet the guests at the entrance of the restaurant • Seat Guest accordingly to floor plan / being fair to each waiter. • Show guests their table which has been designated to them • Ensure that the guests are pleased with their table. • Present the open menu to the guest. • Ensure that the tables are set to the best service of the guest. • Anticipate heavy business times and organize procedures to handle waiting lines. • Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day. • Maintain positive guest relations at all times. • Be familiar with hotel services / activities to respond to guest inquiries accurately. • Handle guest complaints following instant pacification procedures and insuring guest satisfaction. • Monitor guests reactions and confer frequently with management to ensure guest satisfaction. • Monitor and participate to ensure that all tables are cleared and reset according to the department procedures. • Monitor and maintain cleanliness and working conditions of own section equipment and supplies. • Assist restaurant staff with their job functions to ensure optimum service to guest: when requested. • Promote a cooperative working climate, maximizing productivity and quality. • Do table visits systematically at each meal period to ensure guest satisfaction. • Promote F&B Outlets to each customer in down time. • Successful completion of the training process. • To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced. • To assist in Menu printing. • To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards. • To provide friendly, courteous and professional service at all times. • To maintain good working relationships with colleagues and all other departments. • To read and understand the hotel s Employee Handbook and to adhere to the hotel s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety. • To comply with local legislation as required. • To respond to any changes in the department as dictated by the needs of the hotel. • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. • To attend training and meetings as and when required. Diploma or degree in vocational hospitality, fresher or 1 year of experience in 4-5 star hotel. Fluency in Russian Language