Senior Hostess

We are hiring experienced Sr Hostess for a reputed restaurant group in Kuwait. Key Responsibilities • Greet, acknowledge, seat and farewell guests professionally. • Recognize VIP and regular guests and coordinate personalized service. • Manage reservations, special requests, guest profiles and reservation notes. • Manage seating plans, waitlists, queues and table availability. • Coordinate table allocation with Floor Manager and service team. • Handle guest inquiries, complaints and service recovery. • Maintain guest interaction and complaint records. • Guide and coach junior hostesses and FOH staff. • Allocate host-desk duties and monitor performance. • Coordinate guest information with managers and service staff. • Maintain host desk, entrance and guest areas. • Handle telephone calls and reservation inquiries. • Support promotions, guest loyalty and revenue objectives. • Prepare reports on guest feedback, VIP activity and service trends. • Complete shift handovers and ensure the host area is ready for the next shift • • Experience & Qualification • Minimum 2 3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role. • Senior/supervisory experience preferred. • Diploma or Bachelor s degree in Hospitality Management, Business Administration or related field preferred. • Experience with reservations, waitlists, VIP guests, complaints and service recovery. • Sales, loyalty activities or special-event experience is an advantage.