Job Description: Senior Business Analyst Loyalty Management Platform (iLoyal)
Role Overview
We are seeking a highly experienced Senior Business Analyst to lead the functional evolution of our loyalty ecosystem. In this role, you will be the primary bridge between business stakeholders and technical teams, focusing specifically on the iLoyal platform . You will drive the end-to-end lifecycle of loyalty initiatives from scoping and requirements gathering to vendor management and final deployment. The ideal candidate possesses deep domain expertise in airline or travel loyalty programs and is adept at navigating complex technical integrations.
Key Responsibilities
• Platform Expertise: Serve as the Subject Matter Expert for the iLoyal platform, overseeing system configurations, enhancements, and operational stability.
• Requirements Engineering: Lead requirements gathering sessions, translating complex business needs into detailed BRDs, FRDs, and user stories.
• Process Mapping: Develop comprehensive process documentation, including use case diagrams, data flow diagrams (DFDs), and swimlane flowcharts to visualize business processes.
• Vendor & Scope Management: Manage relationships with external vendors; define business scope and functional requirements for RFI/RFP processes.
• Agile Delivery: Operate within Agile frameworks (Scrum/Kanban), utilizing JIRA, Confluence, and Azure DevOps to track progress and manage backlogs.
• Quality Assurance: Lead User Acceptance Testing (UAT) and end-to-end testing cycles to ensure seamless delivery of features.
• Technical Validation: Perform API testing using Postman or SoapUI and execute SQL queries to perform data analysis and validation.
• Support & Incident Management: Act as the point of escalation for IT support issues raised by the business, coordinating resolution between internal IT teams and vendors.
Nice-to-Have
• Professional certification in Business Analysis (e.g., CBAP/CCBA).
• Experience with cloud-based loyalty infrastructure or microservices-based loyalty architectures.
• Prior experience in managing loyalty program migrations or system upgrades.
What We Offer
• Comprehensive Relocation: Provision of a work visa for international candidates.
• Travel Benefits: Annual air tickets to support your travel needs.
• Health & Wellness: Comprehensive medical insurance coverage.
• Financial Security: End-of-service gratuity scheme.
• Work-Life Balance: Generous paid time off (PTO) policy.
Work Visa, Annual Air Tickets, Medical Insurance, Gratuity & Paid Time Off
Required Qualifications
• Domain Experience: Proven hands-on experience with the iLoyal loyalty management platform is mandatory.
• Industry Knowledge: Deep understanding of airline or travel loyalty program structures and mechanics.
• Analytical Skills: Expert-level proficiency in requirements gathering, process mapping (Use cases, DFDs, swimlanes), and documentation.
• Technical Proficiency: Strong capability in writing/executing SQL queries and conducting API testing via Postman or SoapUI.
• Methodology: Demonstrated experience working in Agile environments (Scrum/Kanban) using tools such as JIRA, Confluence, Miro, or Visio.
• Stakeholder Management: Proven success in vendor management and defining business requirements for RFI/RFP procurement processes.
• Testing: Significant experience in end-to-end testing cycles and managing UAT.
Is this role a fit for you?
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