Senior AMU Manager

Vistas GlobalBanking \& Financial Services·Doha, Qatar·Full\-time·Ref: RRF\-VG\-BSO\-2026\-1012 **About the role** ------------------ We are seeking an experienced Senior Manager – Account Maintenance Unit (AMU) to lead account maintenance operations, ensuring operational excellence, regulatory compliance, and exceptional service delivery across the customer account lifecycle. This is a full\-time position based in Qatar. **What we're looking for** -------------------------- **Qualifications \& Experience** * Bachelor's degree in Business Administration, Finance, Banking, Accounting, Economics, or a related field (Master's degree is an advantage) * 10–15 years of banking operations experience, including a minimum of 5 years in a managerial or leadership role * Extensive experience in account maintenance, customer onboarding, account administration, CIF management, or retail banking operations * Proven experience managing high\-volume operational teams within a regulated financial institution * Strong knowledge of KYC, AML, FATCA, CRS, Customer Due Diligence (CDD), and banking regulatory requirements * Professional certifications in Banking, Operations, Risk Management, or Compliance are highly preferred * Hands\-on experience with Core Banking Systems (Temenos T24, Finacle, Flexcube, or equivalent) **Skills \& Competencies** * Expertise in leading account maintenance operations while ensuring service quality and operational efficiency * Capable of managing customer account updates, mandates, authorized signatories, restrictions, and account lifecycle activities * Adept at driving operational excellence through process optimization, automation, and continuous improvement initiatives * Experience implementing operational controls, monitoring risk indicators, and ensuring compliance with internal and regulatory requirements * Proficiency in preparing management dashboards, operational reports, and performance metrics to support informed decision\-making * Effective leadership in coaching teams, optimizing resources, and fostering a culture of accountability and customer service excellence * Strong stakeholder management skills with the ability to collaborate across Operations, Branches, Compliance, Risk, Legal, and IT functions