School Relationship Manager - Dubai

Key Objectives: • Build and maintain excellent relationships with all key internal and external stakeholders within allocated venues • Create a cohesive ecosystem to achieve and exceed revenue targets set by senior management. Stakeholders include School Principals, Athletic/Sports Directors, ASA/ECA Co-ordinators, MSO s and Parent Relations Executives. • Setup and Manage changes to the schedule of each facility timetable. • Audit, Quality Assure programmes and support the development of Sports & Enrichment • Working holistically with each allocated venue to achieve the best possible access times and schedule of activities and programs to enrich the students and local community. • Manage and business develop Sports & Enrichment programs at all venues, including After School Activities, Academies, Events, Holiday Camps and Adult Facility Rental. • Be the core stakeholder of your ecosystem and ensure you are accountable for all users being considered and serviced to a high standard • Liaise closely with the FR commercial team for an appropriate handover of all bookings onsite • Embrace & meet the standard operational and HSE targets as set by the senior management • Ensure all activities and programs adhere to the local laws, and rules and regulations of governing bodies Set of Required Skills, Knowledge and Behaviours: Desired Qualifications: • Degree in sports, business or similar qualification related to the field • Health & Safety Level 3, IOSH or NEBOSH equivalent Desired Experience: • Proven experience in schools, sports and/or enrichment fields • Proven experience in relationship management and customer service • Basic experience in administrative roles • A passion for sports and enrichment/music activities Job-Specific Knowledge & Skills: • High level of IT Skills including CRM systems • Customer service and driven to deliver excellent customer service • Sports background and general understanding of sports • Ability to develop relationships and strategic partnerships • Creative thinker and decision-making skills • Problem solving and conflict resolution • High Levels of Emotional Intelligence (EQ) • Time Management • Administration intelligence • Financial intelligence