Sales Assistant (Part Time)

• Ensure daily targets are met consistently. • Greet customers and ascertain what each customer wants or needs. • Act as style advisors and recommend merchandise based on latest trends and collections. • Provide good customer service, understanding different customer needs and adapting accordingly and proactively promote sales. • Utilize product knowledge to demonstrate all selling techniques (upselling-cross selling and offering alternatives) to ensure customers satisfaction. • Ensure that customers are acknowledged and receive a quality service either face to face or over the telephone and offer online sales when needed. • Maintain the standards of the designated section’s image by folding the merchandise as per the brand guidelines. • Be aware of new collections releases and their availability on the shop floor, notifying the manager of any missing replenishments. • Compute sales prices, total purchases and receive and process cash or credit payment. • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. • Place special orders or call other stores to find desired items. • Adhere to security procedures to mitigate risks against shoplifting, apply all instructions from Fitting Room Policy, be aware of procedures to handle shoplifters. • Ensure that items have price tag, arrange and display merchandise to promote sales. • Process sales, exchanges, and refunds efficiently, accurately, and quickly in all payment methods. • Ensure that good housekeeping standards are maintained on the shop floor when required and ensure that the Cash desk areas are replenished and kept tidy throughout the day. • Ensure Fitting Room Standards are maintained at all times i.e. greeting, counting merchandise, providing advice and alternatives and clean fitting rooms after every customer. Thereby enhancing the experience. • Increase the customer base by adding new customers to the mailing list. • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. • Estimate quantity and cost of merchandise required, such as paint or floor covering. • Bag or package purchases, and wrap gifts. • Estimate cost of repair or alteration of merchandise. • Practice security measures that help prevent theft and understand the procedures for handling shoplifters • To continually develop stock knowledge, new arrivals, and promotions throughout the store. • Comply with company’s code of conduct and Policies & Procedures. • Be available for Cashiers should they request help. • Always ensure effective communication with the Management Team. • Complete other tasks as necessary to support the overall store. Expected Years of Experience: • 1-2 years experience in a Customer Service / Sales role. • 1-2 Cash handling experience is desirable. Expected Educational Qualification: • Minimum of High school certificate with fluency in spoken and written English and any other language. REQUIRED BEHAVIOURAL COMPETENCIES: • Ability to work in a fast-paced team-oriented environment. • Ability to work under pressure and in a target driven environment. • Flexible to work varied hours including nights, weekends, and holidays. • Ability to work independently and as part of a team. • Articulate and good communication skills • Accountability • Good interpersonal skills • Strong initiative & self-motivation • Passionate, curious, motivated, customer oriented and dynamic, with something different to contribute. • Multitasker, creative, and proactive • Energetic & enthusiastic