Room Attendant

KEY ROLES & RESPONSIBILITIES • Cleans and maintains areas of responsibility according to set standards and procedures • Replenish guest supplies • Ensure guests requests are promptly and courteously met • Report damage or malfunction in hotel rooms/areas to Supervisor • Maintain equipment in a proper state of cleanliness and repair • Maintain a section room report as well as a daily productivity report • Attend daily briefings with supervisor and takes on daily assigned tasks • Reports lost and found articles to the housekeeping office immediately • Handle guest complaints, reporting them to Supervisor immediately • Report unusual behaviour/activities in guestroom, floors/ public areas to Supervisor • Record room status in allocated section accurately • Comply with hotel s health, safety and hygiene policy • Adhere to personnel grooming and hygiene standards • Attend meetings and training sessions as required • Carry out valet services when required (e.g. delivery of linen, processing laundry orders) • Fully understands the difference in guest levels (VIPs) and Room Categories • Must adhere to all Lost and Found procedures • Proper follow up of HK SOPs • Must comply with all fire evacuation procedures and first aid trainings • Must comply with Raffles grooming standards • To attend proper trainings and have best conduct at work • Minimum 2 years experience in a similar capacity in a luxury hotel environment • Secondary education • Good Housekeeping knowledge PERSONAL ATTRIBUTES • Good organizational skills • Good level of engagement with guests • Good knowledge of Housekeeping Operations AND ABOVE ALL • Embrace the Raffles brand promise and luxury in your role and in all your interactions. • Foster an inclusive environment where every individual feels valued and respected