Restaurants, Bars & Experiences Waiter/Waitress

About the job As Restaurants, Bars & Experiences Waiter/Waitress , you will be responsible for the following duties: • Provide warm, attentive, and personalized service throughout the guest journey. • Build positive guest connections and create memorable moments. • Anticipate guest needs and respond to requests promptly. • Handle guest enquiries, preferences, and special requests. • Manage a designated restaurant section during service. • Prepare and maintain mise en place , table settings, and service areas. • Coordinate with kitchen and bar teams and service colleagues to ensure seamless service delivery. • Ensure accuracy in order taking, billing, and payment processing. • Maintain hygiene, safety, and presentation standards in accordance with established procedures. • Demonstrate strong knowledge of menus, beverages, and other Mandarin Oriental restaurant and bars within the Hotel. • Recommend and promote food, beverages, and experiences to enhance guest satisfaction and revenue performance. • Promote signature experiences, seasonal offerings, and outlet initiatives. • Identify opportunities to enhance the guest satisfaction and contribute to restaurant performance. As Restaurants, Bars & Experiences Waiter/Waitress , we expect from you: • Previous Food & Beverage or customer service experience preferred. • Good knowledge and understanding of food and beverage service standards. • Passion for guest engagement and creating memorable experiences. • Strong communication and interpersonal skills. • Good command of English; additional language skills are an advantage. • Professional, guest-focused, and detail-oriented. • Able to work effectively in a fast-paced and team-oriented environment.