Restaurants, Bars & Experience Supervisor, Sunvibe - Pool & Beach

Mandarin Oriental Jumeira, Dubai is looking for a RB&E Supervisor to join our Sunvibe team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city. As RB&E Supervisor, Sunvibe, you will be responsible for the following duties: • Hold and lead a section in the restaurant, supervising the floor team, assigning tasks, and ensuring completion of opening/closing checklists. • Maintain a strong understanding of the outlet concept, menu, and beverage offerings, providing accurate explanations to guests. Aswell as knowledge of events and activations to communicate across the team and to guests. • Ensure shift-to-shift mise en place, proper equipment handling, and cleanliness of front and back of house. Train new colleagues on F&B standards (SOS). • Operate POS systems efficiently, process food & beverage orders, handling cash, CC cards and non-cash payments including MO Gift Cards, and assist in billing following hotel standards. • Deliver courteous, efficient, and personalized service, proactively upselling products and creating memorable guest experiences. • Monitor presentation standards, manage stock, and conserve outlet equipment. • Communicate effectively with colleagues and management, providing updates on guest preferences, allergies, or special requests. • Support other outlets and complete reasonable tasks assigned by the Restaurant/Outlet Manager. • Assist and assign side duty schedule and ensure all tasks are completed in a timely manner. Placing themselves on tasks when manning is not sufficient. • Assist in picking up all required stocks, including linen, beverage, dried goods and • others and arrange them accordingly. • Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies. • Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager. • Communicate well with colleagues and management to avoid misunderstandings and other shortfalls caused by lack of communication. • Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks. • Listen to every guest and observe body language carefully to be able to understand guest needs and expectations and consistently delight and satisfy every guest. • Being fully involved in the service and show a strong presence to customers and the team on the floor. • Have a natural, warm smile and a friendly and passionate approach towards guests. • Create MOWOW moments to surprise and delight guests in the Restaurants through gestures and other actions. • Ensure customer satisfaction from arrival to departure in accordance to the MO Legendary Quality Experiences (LQEs), the MO Pillars and the respective service standards of MOQA. Colleague Relations • Mentor and coach team members, providing guidance to improve skills and service. • Lead by example, adhering to policies, procedures, and standards. • Foster a cooperative team environment, supporting colleagues in operational tasks. • Encourage proactive communication and professional behaviour among team members. • Being the bridge between the colleague floor team and the management. Guest Relations • Listen attentively to guests and observe body language to anticipate needs and exceed expectations. • Maintain a warm, friendly, and passionate approach at all times, creating MOWOW moments to delight guests. • Collaborate with the hostess team to record guest preferences and update the database for personalized experiences. • Ensure customer satisfaction from arrival to departure in alignment with MO Legendary Quality Experiences (LQEs) and MOQA service standards Our commitment to you: • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. • MOstay. When you work as hard as our colleagues do, it s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. • A competitive salary and benefits packages We re Fans. Are you? • High School qualification or equivalent is preferred. • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred. • Experience in a high-volume restaurant with highest levels of service is preferred. • Luxury hotel experience preferred. • Minimum 2 years experience working as senior waiter / chef de rang. • Ability to understand guest needs and to deliver superior customer service. • Ability to work long hours with a strong focus on operational excellence. • Familiar with restaurant point of sales and cashiering procedures is preferred. • Knowledge of dining and lounge service procedures and standards. • Ability to understand the flow of service and handle multiple tasks effectively. • Basic computer skills including MS Office is preferred. • Fluent in verbal and written English language is essential. • Speaking additional languages such as Russian, French, Spanish, Italian or Arabic will be an advantage