Restaurant Operations & Management Intern

We are seeking an enthusiastic Restaurant Operations & Management Intern to join one of our restaurant teams and gain practical experience in the day-to-day management of a hospitality operation. Working closely with the management team, the intern will discover the different aspects of restaurant performance, team coordination, guest satisfaction and operational excellence. Key Responsibilities Daily Restaurant Operations • Support the management team in coordinating daily restaurant activities. • Participate in pre-service briefings and operational follow-ups. • Assist in monitoring service standards, restaurant readiness and team organisation. • Learn how front-of-house and back-of-house teams work together to deliver a consistent guest experience. • Support the implementation of brand standards and operating procedures. Team Management & Training • Assist with team briefings, internal communication and training activities. • Observe workforce planning, staff scheduling and team allocation. • Support onboarding and the integration of new team members. • Participate in initiatives aimed at improving teamwork and operational efficiency. Business Performance • Gain exposure to restaurant KPIs, sales performance and guest feedback. • Assist with operational reporting and the monitoring of performance indicators. • Learn the fundamentals of cost control, productivity and stock management. • Support the identification of opportunities to improve service quality and operational performance. Guest Experience • Observe guest interactions and assist the team in maintaining high service standards. • Support the handling and follow-up of guest feedback. • Contribute to initiatives that improve guest satisfaction and loyalty. • Currently pursuing a degree in Hospitality Management, Hotel Management or a related field. • Strong interest in restaurant operations and future management responsibilities. • Positive attitude, energy and a hands-on approach. • Strong interpersonal and communication skills. • Comfortable working in a fast-paced environment with operational demands. • Well organised, adaptable and eager to learn from experienced hospitality professionals. • Fluent in English; additional languages are an advantage.