Restaurant General Manager

Job Description As a Restaurant General Manager at Raffles Al Areen palace Bahrain , you are responsible for leading the overall operation of the restaurant, ensuring exceptional guest experiences, commercial performance, and operational excellence. Key Responsibilities Restaurant Operations & Guest Experience • Oversee the daily operations of the restaurant, ensuring smooth, efficient, and high-quality service delivery. • Create a warm, personalised, and memorable dining experience for every guest. • Maintain exceptional service standards aligned with Banyan Tree luxury hospitality expectations. • Conduct regular floor presence and engage with guests to understand their experience and feedback. • Handle guest feedback, complaints, and service recovery with professionalism and a solutions-focused approach. • Ensure restaurant ambience, presentation, cleanliness, and overall guest journey are consistently maintained. Leadership & Team Management • Lead, motivate, and develop the restaurant team to deliver exceptional service standards. • Build a culture of teamwork, accountability, and continuous improvement. • Manage recruitment, onboarding, training, coaching, and performance development of team members. • Conduct regular briefings and ensure the team is fully aligned on daily operations, promotions, and guest expectations. • Identify training needs and support ongoing learning and development initiatives. • Promote a positive and engaging working environment. Financial Performance & Commercial Management • Drive restaurant revenue, profitability, and overall financial performance. • Monitor sales performance, guest spend, and operational costs. • Support menu engineering, promotions, and revenue-generating initiatives. • Manage labour costs, productivity, and resource planning effectively. • Ensure compliance with budgetary objectives and financial targets. • Work closely with the Executive Chef and Food & Beverage leadership team to maximise business opportunities. Food & Beverage Standards • Ensure consistent delivery of food and beverage quality in collaboration with culinary teams. • Maintain strong knowledge of menus, ingredients, allergens, and beverage offerings. • Support upselling and suggestive selling initiatives to enhance guest experience and revenue. • Ensure compliance with food safety, hygiene, and HACCP standards. • Review operational procedures and identify opportunities for improvement. Communication & Collaboration • Maintain strong relationships with suppliers and external partners where required. • Participate in operational meetings and contribute to broader Food & Beverage strategies. • Communicate effectively with senior leadership regarding performance, challenges, and opportunities. Health, Safety & Compliance • Ensure compliance with all hotel policies, operational standards, and local regulations. • Maintain high standards of cleanliness, hygiene, and workplace safety. • Ensure responsible service of alcohol in accordance with regulations and company policies. • Promote safe working practices across the restaurant team. Qualifications Qualifications & Experience • Previous experience as a Restaurant Manager, Assistant Restaurant Manager, or Restaurant General Manager within a luxury hotel, resort, or high-end restaurant environment. • Strong knowledge of premium dining operations and luxury guest service standards. • Proven experience managing teams and driving operational performance. • Strong financial acumen with experience managing budgets, costs, and revenue targets. • Experience in pre-opening environments is an advantage. • Excellent command of spoken and written English; additional languages are beneficial. Competencies • Strong leadership and people management skills • Passion for food, beverage, and guest experiences • Commercially driven with strong business acumen • Excellent communication and interpersonal skills • High attention to detail and service excellence mindset • Ability to inspire and motivate teams • Strong organisational and problem-solving skills • Ability to work effectively under pressure • Professional presence and discretion • Commitment to delivering exceptional luxury hospitality experiences