Job description
To oversee the daily operations of Macaron, the hotel's lobby lounge, ensuring exceptional guest experiences, efficient operations, high service standards, and achievement of departmental revenue and profitability targets in line with Sofitel brand standards.
Key Responsibilities
• Manage the daily operations of Macaron, ensuring smooth and efficient service.
• Deliver personalised guest experiences in line with Sofitel's luxury service standards.
• Lead, coach, and develop the team to maintain high levels of service and product knowledge.
• Ensure consistent quality of food, beverages, presentation, and service delivery.
• Monitor outlet revenue, costs, inventory, and profitability.
• Maintain appropriate staffing levels, duty rosters, and team productivity.
• Handle guest feedback and complaints professionally, ensuring timely resolution.
• Ensure compliance with food safety, hygiene, health, and safety requirements.
• Coordinate with Culinary, Stewarding, Front Office, and other departments to ensure seamless operations.
• Conduct regular briefings, training sessions, and performance reviews.
• Drive upselling initiatives and identify opportunities to increase revenue.
• Maintain the outlet's ambience, cleanliness, and presentation in line with luxury hospitality expectations.
• Support hotel promotions, seasonal offerings, and special events to enhance guest engagement.
Qualifications
• Bachelor's degree or diploma in Hospitality Management, Hotel Management, or a related field.
• Minimum 3 to 5 years of relevant Food & Beverage experience in luxury hotels having managerial responsibilities.
• Strong knowledge of food and beverage service, lounge operations, and guest relations.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Good understanding of outlet budgeting, cost control, inventory management, and revenue generation.
• Proficiency in Microsoft Office and familiarity with restaurant POS systems.
• Ability to work flexible shifts, including weekends and public holidays.
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