What you will do
• Train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation.
• You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• You will attend regular operational meetings to ensure effective coordination and partnership between departments.
• Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.
• Work collaboratively and professionally with co-workers and supervisors.
What we offer:
• Competitive tax-free salary, service charge, and tips.
• Complimentary accommodation with full board meals.
• Transportation to and from work.
• Medical and life insurance coverage.
• Annual leave, home leave ticket, and end-of-service benefits.
• Access to fitness, recreational, and social activities.
• Learning, development, and global career growth opportunities.
Schedule & Hours:
• 5 days per week over 48 working hours
• Proven experience in Front Office operations within a resort, hotel, or luxury hospitality environment.
• Strong leadership skills with the ability to supervise, coach, and motivate front office teams.
• Excellent guest service and problem-solving abilities with a customer-focused mindset.
• Sound knowledge of reservations, check-in/check-out procedures, and property management systems (PMS).
• Strong communication skills in English; fluency in Arabic is an advantage.
• Ability to manage guest relations, resolve complaints, and maintain high service standards.
• Flexible, organized, and able to perform effectively in a fast-paced, multicultural environment.
• Experience in luxury hospitality with a strong understanding of Forbes, LQA, or similar service standards.
Is this role a fit for you?
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Wynn Al Marjan Island · Abu Dhabi - United Arab Emirates
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