Front Office Supervisor

Job Description Novotel & Adagio Premium Dubai Al Barsha is seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out. • Supervise and direct Guest Service Agents, ensuring adherence to hotel standards and guidelines • Greet guests, manage check-ins, respond to requests, and handle account settlements with a focus on personalized service • Monitor and maintain appropriate standards of conduct among team members • Assist in controlling and maintaining staffing records, including overtime, vacations, and personal days • Report operational defects and guest-related issues to management promptly • Conduct and oversee training and cross-training initiatives within the department • Promote hotel facilities and identify opportunities to enhance guest experiences through upselling • Ensure smooth communication between shifts and departments • Resolve guest complaints and concerns efficiently and professionally • Implement and maintain front office systems and procedures to optimize efficiency • Proven experience in a front office or customer service role, preferably in the hospitality industry • Strong leadership and team management skills • Service-focused personality with a commitment to guest satisfaction • Proficiency in Opera or similar property management systems • Fluency in English; additional languages are a plus • Excellent problem-solving abilities and attention to detail • Strong communication and interpersonal skills • Ability to work effectively in a fast-paced, dynamic environment • Knowledge of hospitality industry best practices and standards • Experience in training and developing team members • Ability to multitask and prioritize effectively • Flexibility to work various shifts, including weekends and holidays • Bachelor's degree in Hospitality Management or related field preferred (not mandatory)