Representative - Call Center

To provide high customer service through attending customer interactions as well as to escalate through the correct internal channels to resolve customer complaints/issues with minimum TAT in order to achieve the established standard for quality call handling and enhanced customer's experience. • Attending customer's interactions and efficiently gather related information to fulfill customer needs. • Professionally handle customer's interactions and ensure that issues are resolved both promptly and thoroughly. • Provide high class services and support on Bank's different products. • Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information. • Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct • Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures. • Cross sell and upsell different bank products. • Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment. • Adhere to Call Center scheduling, and maintain high level of adherence. • To be flexible to work with different line of businesses. • Minimum High school/Diploma graduate • Minimum 0-1 years of experience in Call Center