QA / QC Manager

Definition: Responsible for the Total Quality Management System for all components, processes and systems of the company, will head the Quality Assurance and Quality Control areas. The Quality Assurance refers to the internal processes and procedures that structure the KARWA way of working and ensure the controlling and monitoring of processes in the company and certify them in the various Standards. Will ensure meeting the International ISO Standards in Quality (ISO 9001). The continuous improvement strategy will be based on the LEAN & TQM philosophy The Quality Control refers to the inspection of all incoming parts from supply chain companies and internally produced components/vehicles to meet the quality standards and systems required. Will have people and budgetary management responsibility. Location: Duqm, Sultanate of Oman Reporting To: Chief Operating Officer Overall Purpose of the Role: Provide clear leadership for the development of an environment focused on Quality. Develop quality-process links with customers in line with the Quality Management system (including: ISO14001 / ISO 9001 / ISO 45001 ) Production Part Approval Process (PPAP), Advanced Product Quality Planning (APQP), Controls Plans, Failure Mode and Effect Analysis (FMEA) and Supplier Quality Assurance (SQA) processes and oversee continued compliance and embedding across the business. Responsible for maintaining relationships with customers and suppliers to maximize profit potential and ensure efficiency. Manage the audit program as well as supplier development and improvement and play a key role in ensuring project deliveries. Work proactively with all Directors, Managers, Supervisors and Employees, to maintain a program of continual improvement within their areas of responsibility. Lead a correct at source and problem-solving methodology (Lean). Lead the team to achieve quality targets for customers and business goals. Key Responsibilities: 1. STRATEGY AND DEVELOPMENT Contribute to improve and implementation of best practice quality strategy, policies, processes and procedures to aid and improve operational performance Contribute to new business initiatives and projects and review and communicate the impact on Quality activities 2. GENERAL AND TASK MANAGEMENT Improvise all relevant procedures described in the Quality Management System (QMS) and ensure compliance Ensure that all in-house systems and procedures are updated, revised and modified to meet the needs of external certification bodies Respond to customer complaints putting in containment actions, full analysis, poka-yokes (error proofing), and implementing short-term and long-term countermeasures Champion a program for the implementation and sustainment of a continuous improvement culture Determine the root cause analysis of warranty issues. Update quality documentation and communicate to carry forward lessons learned from quality concerns in new customer contracts Ensure that all necessary systems and procedures are in place to satisfy all customer requirements and audits Introduce new systems and procedures where appropriate Train others in all aspects of the quality system and application of procedures Undertake internal and process audits of the Quality Management System (QMS) Management of the Quality Engineers and Technicians in the sign-off of parts and the resolution of internal/external quality concerns Establish and refine quality sign-off instructions, standards and documentation Report against agreed quality metrics on a monthly basis Lead regular inspection meetings with representatives from appropriate departments to establish an action plan for improving build quality Reduce the effect of non-conforming supplier materials on the production area quality Attend various meetings and action/communicate instructions Produce written reports and make presentations Undertake continuous training and development Perform root cause analysis and resolve problems Stay current and up to date on any changes that may affect the supply and demand of needed products and materials and advise others of any impact Identify business improvement opportunities within the organization Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required Develop, implement and manage key performance indicators (KPIs) for each area of responsibility Set department objectives/KPIs and review and assess ongoing performance of direct reports Ensure KPIs are met by working to the overall plan, including management of, and reporting Report on achievement of targets and identify any actions required Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors Conduct risk assessments of processes and tasks in the department 3. PEOPLE MANAGEMENT Ensure the delivery of the People Strategy within area of accountability Manage & coach high performing Quality Operations team that meets agreed objectives, and which delivers best practice results, added value and continuous improvements Manage and lead the team, ensuring adequate staffing levels Motivate and coach the team to operational success Monitor the completion of tasks and ensure good performance and record on appropriate systems Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviors expected of them Review, implement and update company records e.g. training matrices, performance reviews, risk assessments Communicate KPIs from the strategic annual plan so that each employee within the QC/QA department is aware Provide technical expertise to the team Manage contractors on site to ensure they meet legal and company requirements Minimum Bachelor of Engineering in Mechanical or Automotive Engineering Minimum 12 of years of experience in a high-volume manufacturing environment from OEM Bus industry in areas of Quality Assurance / Quality Control. Six Sigma Black Belt certification is mandatory from ASQ or IASSC ISO 9001 internal auditor certification from Bureau Veritas / TUV / Intertek, URS, etc., Experience of dealing with customers and suppliers on day to day basis Good customer complaint management. Must be able to understand Warranty KPI and calculation methodology