Your tasks Manage the daily operations of the Sales Support team, including resource allocation and workflow for all support activities Map customer requirements and co-determine the sales strategy with the Sales Manager Advise, design, and calculate customer-specific refrigeration and heat pump solutions Assess third-party offers and provide all refrigeration calculations, cost estimates, and principle drawings Deliver commercially and technically sound calculations and subsequent quotations Present calculations and quotations to the customer together with the Sales Engineer Ensure accurate quotation tracking and follow-up Responsible for own resource planning to meet often demanding timelines Provide the necessary documentation required for project handover to the execution department Manage subordinate staff in the day-to-day performance of their roles Organize project team meetings, in consultation with the Sales Manager when required Communicate with clients regarding customer-specific refrigeration and heat pump solutions, in coordination with the Area Manager/Sales Engineer when required Transfer knowledge and apply lessons learned from completed projects to current and future solutions Share knowledge related to refrigeration calculations, cost estimates, and principle drawings with internal stakeholders to support development and innovation Safeguard knowledge by guiding and coaching colleagues within the Sales Support team and Sales department Focus on standardization Monitor internal and external developments within the discipline Willingness to travel, work abroad, and adapt to local conditions (occasionally)
University-level education in Mechanical Engineering, with additional training in refrigeration, heat transfer, or related fields Minimum 3 5 years of experience in industrial refrigeration, including design and calculation of refrigeration systems Extensive knowledge of functional and departmental processes, with 3 5 years of supervisory experience Fully familiar with all relevant standards and guidelines, such as EN 378, PED, and PGS 13, including country-specific requirements where applicable Experience with refrigeration solutions using ammonia, carbon dioxide, and propane Excellent command of English and French, both written and spoken German language is an added advantage Innovative, creative, and results-driven team player Strong commercial, communication, and interpersonal skills
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Api Energy FZC · Dubai - United Arab Emirates (UAE)
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