Program Manager - Network Losses

Program Manager - Network Losses (1-Year Contract) Location: United Arab Emirates The Opportunity We are seeking a highly analytical and results-driven Program Manager - Network Losses to lead initiatives focused on reducing operational losses across supply chain and fulfillment operations. This role offers a unique opportunity to create measurable business impact by identifying, analyzing, and eliminating network losses arising from fulfillment center losses, shrinkage, damages, concessions, and process inefficiencies. Working closely with Operations, Transportation, Customer Service, Product, ACES, and business stakeholders, you will drive strategic initiatives that improve customer experience while delivering significant cost savings. The successful candidate will possess strong operational expertise, exceptional problem-solving abilities, and a proven track record of driving process improvements within complex, fast-paced environments. What You'll Be Doing Network Loss Analysis & Reduction • Develop a deep understanding of operational processes across the supply chain network. • Analyze operational data to identify loss trends, root causes, and improvement opportunities. • Conduct deep-dive investigations into fulfillment center losses, shrinkage, damages, concessions, and process gaps. • Design, implement, and monitor corrective actions to reduce operational losses and improve efficiency. Program & Process Improvement • Drive process improvement initiatives through data-driven decision-making and continuous improvement methodologies. • Standardize metrics, reporting structures, processes, and SOPs across multiple markets. • Lead cross-functional projects focused on loss prevention and operational excellence. • Implement scalable solutions that improve consistency, compliance, and performance across operations. Stakeholder Management • Collaborate with Fulfillment Center Operations, Transportation, Customer Service, Product Teams, ACES, and other business functions. • Build alignment across multiple stakeholders to drive implementation of improvement initiatives. • Influence operational teams and leadership through data-backed recommendations and performance insights. • Facilitate discussions to identify barriers and accelerate solution deployment. Data Analytics & Performance Management • Track, measure, and report key performance metrics related to network losses. • Develop reporting mechanisms and dashboards to monitor program effectiveness. • Identify trends and proactively recommend process enhancements. • Measure business impact of implemented solutions and provide regular updates to leadership. Product & Operational Innovation • Support product launches and operational changes aimed at reducing losses. • Partner with business and technology teams to deploy new tools, systems, and processes. • Replicate successful solutions across multiple sites and regions where applicable. • Drive sustainable operational improvements that improve customer experience and profitability. What You'll Need • Bachelor's Degree or equivalent professional experience. • Minimum 3 years of people management and performance management experience. • Minimum 1 year of experience in process improvement, operational excellence, Lean methodologies, or performance metrics management. • Strong analytical skills with experience interpreting operational and performance data. • Experience managing cross-functional projects and stakeholder relationships. • Strong problem-solving and root cause analysis capabilities. • Excellent communication, presentation, and influencing skills. • Ability to work effectively in a fast-paced, dynamic, and ambiguous environment. • Strong ownership mindset with a proven ability to drive initiatives from concept through execution. Preferred Experience • Experience in supply chain, logistics, fulfillment center operations, transportation, or e-commerce environments. • Knowledge of Lean, Kaizen, Six Sigma, or continuous improvement methodologies. • Experience driving operational performance improvement programs. • Advanced Excel, SQL, Power BI, Tableau, or data analytics experience. • Experience working with operational KPIs, loss prevention, shrinkage reduction, or quality improvement initiatives. The Ideal Candidate You are a data-driven program manager who enjoys solving complex operational challenges and delivering measurable business results. You are highly organized, comfortable working with large datasets, and capable of influencing stakeholders across multiple functions and levels of the organization. You thrive in fast-paced environments, possess strong analytical thinking, and can turn operational insights into practical, scalable solutions that reduce waste, improve efficiency, and enhance customer experience. If you have a passion for operational excellence, process improvement, and driving large-scale business impact, we would welcome your application.