We are looking for a Production Support Engineer for a FinTech company based in the UAE.
Location Dubai, UAE
Salary 15,000 18,000 AED/month
Qualifications & Experience:
• Ability to understand, test and troubleshoot complex system interactions
• Ability to read code, with solid shell scripting, SQL and Linux skills
• Hands-on experience working with and troubleshooting FIX, REST and WebSocket (WS) protocols
• Strong analytical skills and excellent communication skills
• Ability to work effectively with a wide range of internal and external business and technical stakeholders
• Experience in the digital assets or financial services industry is preferred
• Experience with DevOps tooling, containerisation and cloud concepts (AWS, Docker, EKS) is preferred
Key Responsibilities:
• Investigating production issues and working with developers to prioritise and resolve them promptly
• Leading diagnostic efforts, with a focus on automating diagnosis and fixing issues at the source
• Monitoring, analysing and troubleshooting problems, providing code fixes and carrying out thorough testing
• Building and using application monitoring solutions to improve availability and performance in production
• Communicating clearly with users, development and support teams during downtime and when resolving issues
• Following support processes including Incident, Problem and Change Management and SLA compliance
• Developing diagnostic procedures and maintaining high support standards
• Providing support to business users and building strong relationships with internal and external customers
• Supporting quality assurance of the core platform to ensure it is fit for purpose
Qualifications & Experience:
• Ability to understand, test and troubleshoot complex system interactions
• Ability to read code, with solid shell scripting, SQL and Linux skills
• Hands-on experience working with and troubleshooting FIX, REST and WebSocket (WS) protocols
• Strong analytical skills and excellent communication skills
• Ability to work effectively with a wide range of internal and external business and technical stakeholders
• Experience in the digital assets or financial services industry is preferred
• Experience with DevOps tooling, containerisation and cloud concepts (AWS, Docker, EKS) is preferred
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Wynn Al Marjan Island · Abu Dhabi - United Arab Emirates
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