Personal Assistant

Hospitality Operations · Support the smooth day-to-day operation of hospitality, food and beverage or customer service areas. · Prepare service areas, equipment, products and workstations in line with operational requirements. · Deliver friendly, professional and attentive service to customers, guests and colleagues. · Follow established procedures for service delivery, opening and closing duties and operational handovers. · Maintain clean, organised and presentable work areas throughout each shift. · Assist with events, functions, bookings and other hospitality activities as required. Customer Service and Communication · Welcome customers and guests professionally and respond promptly to requests, enquiries and feedback. · Take accurate orders, process transactions and provide clear information about products, services and facilities where required. · Handle customer concerns calmly and courteously, referring complaints or complex matters to the appropriate manager. · Communicate effectively with colleagues and other departments to support efficient service and customer satisfaction. · Maintain a positive and inclusive experience for all customers, guests and team members. Stock, Equipment and Financial Procedures · Assist with receiving, checking, storing and rotating stock in accordance with company procedures. · Monitor stock levels and report shortages, damaged products, equipment faults or discrepancies to the relevant manager. · Use equipment, tills, payment systems and other operational tools safely and correctly. · Follow procedures for cash handling, payments, discounts, refunds and end-of-shift reconciliation where required. · Help minimise waste and support the responsible use of stock, supplies and equipment. Food Safety, Health and Compliance · Follow food safety, hygiene, licensing, health and safety and company requirements at all times. · Complete required cleaning, temperature monitoring, checklist and compliance records accurately. · Report accidents, hazards, incidents, customer concerns and maintenance issues promptly. · Maintain appropriate personal hygiene, uniform and professional standards throughout each shift. · Protect confidential customer, colleague and company information. · Previous experience in hospitality, food and beverage, retail, customer service or a similar environment is desirable. · A genuine interest in delivering excellent customer service and creating positive guest experiences. · Good communication and interpersonal skills in English. · Basic numeracy and the ability to follow procedures accurately. · Knowledge of food safety, health and safety or cash-handling procedures is an advantage. · Relevant hospitality, catering or customer service qualifications are desirable but not essential. Key Competencies · Customer-focused, professional and approachable. · Reliable, punctual and willing to take responsibility for assigned duties. · Able to work effectively as part of a team in a fast-paced environment. · Flexible and able to adapt to changing customer and operational requirements. · Organised, attentive to detail and committed to high standards. · Able to remain calm and helpful during busy periods. · Available to work varied hours, including evenings, weekends and public holidays, when required by the business.