People & Operations

The People & Operations will act as a key operational lead and problem solver across haus & haus. The role is responsible for overseeing People Operations, key administrative and operational functions, business risk, supplier contracts and core systems, while supporting leadership to resolve escalations and keep cross-departmental operations running smoothly. What You ll Do People Operations & HR • Act as a senior point of support for HR and Admin Managers, providing guidance, setting priorities and conducting performance reviews. • Manage complex employee matters, including formal complaints, labour cases, sensitive offboarding and senior exits. • Oversee HR policies, the Employee Handbook, performance reviews and annual salary reviews. • Support commercial decisions around employee benefits, including medical insurance renewal. • Conduct exit interviews when required and identify trends or improvements. Onboarding Operations • Approve new role requisitions in line with MD approval and agreed salary budgets. • Coordinate tailored induction plans for senior hires. • Ensure operational readiness for new joiners across the business. Facilities, Suppliers & Contracts • Oversee office maintenance, review and approve quotes, and manage escalated supplier or building management issues. • Review and sign off on key maintenance agreements and service contracts. • Maintain oversight of commercial supplier contracts, subscriptions and external business partners. IT & Systems • Manage and support the internal IT lead through regular check-ins and performance reviews. • Help resolve cross-departmental IT and operational issues. • Oversee the implementation and continuous improvement of key operational systems. Culture & Business Operations • Work closely with the Managing Director to track priorities, resolve roadblocks and drive execution. • Oversee internal culture, wellness initiatives, incentives and company events. • Act as a central problem solver, stepping in to resolve operational bottlenecks across the business. • Coordinate with external partners, including business coaches, where required. What You ll Need • Consistent, steady, and level-headed under pressure. • A proactive, pragmatic problem solver who keeps the wheels turning when others are stuck. • Commercially aware with strong attention to financial discipline, contracts, and business risk. • An experienced sounding board capable of handling sensitive employee situations and operational challenges with discretion. • A resourceful, 'Dubai-it' operator who understands local business practices, regulatory frameworks, and fast-paced multicultural environments. • Adaptable and willing to wear many hats; happy to step in and assist across the wider business wherever needed. If you are a hands-on, solutions-focused operator who thrives in a fast-paced environment, we d love to hear from you.