Patient Relations Executive (PRE)

Patient Relations Executive As a Patient Relations Executive , you will be the friendly and dependable first point of contact for our patients, clients, and their families. You will play a key role in creating a positive and seamless healthcare experience by ensuring every interaction is handled with care, professionalism, empathy, and confidence . From responding to inquiries and coordinating appointments to following up with patients and addressing their concerns, you will help make every step of the patient journey smooth, simple, and supportive . What You’ll Be Responsible For • Serve as the primary point of contact for patients, clients, and their families. • Handle patient inquiries through phone, WhatsApp, email, and other communication channels professionally and promptly. • Coordinate appointments, follow-ups, and patient requests with internal teams. • Build positive and lasting relationships with patients and their families. • Understand patient concerns and ensure they are addressed or escalated appropriately. • Coordinate effectively with doctors, nurses, caregivers, and other departments to ensure a smooth patient experience. • Maintain accurate patient records, follow-up details, and communication logs. • Collect patient feedback and communicate important concerns to the relevant team. • Follow up with patients to ensure their needs are met and services are delivered smoothly. • Support the team in maintaining high standards of patient satisfaction and service quality. Why Join Us? • Make a Meaningful Impact: Your work will directly contribute to improving the healthcare experience for patients and their families. • Supportive Team Culture: Work alongside a collaborative and professional team that values communication, teamwork, and respect. • Learning & Growth: Gain valuable experience and develop your career within the healthcare industry. • Patient-Centered Environment: Be part of an organization that places compassion, care, and patient satisfaction at the heart of everything we do. • Meaningful Connections: Build relationships with patients and families while making a real difference in their healthcare journey. What We’re Looking For • Previous experience in healthcare, patient relations, customer service, or a similar role ; home healthcare experience is preferred. • Excellent spoken and written English ; knowledge of Arabic is an added advantage . • Excellent communication and interpersonal skills. • A friendly, empathetic, patient, and professional approach. • Strong organizational and multitasking abilities with excellent attention to detail. • Ability to remain calm, confident, and solution-focused when handling patient concerns. • Ability to work effectively in a fast-paced healthcare environment. • A genuine passion for helping people and creating a positive patient experience. Job Type: Full-time Ability to commute/relocate: • Dubai: Reliably commute or planning to relocate before starting work (Preferred) Language: • English (Required) • Arabic (Preferred) Location: • Dubai (Preferred) Job Type: Full-time • Healthcare: 1 year (Preferred)