Patient Admin Executive - UAEN

• Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions. • Provide hospital information and answer patient queries. • Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services. • Ensure patients have an overall good patient experience. • Liaison between departments when required. • Manage the reception and waiting areas. • Handles telephone enquiries and directs queries accordingly. • Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department. • Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI. • Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. • Exercises effective interpersonal skills in dealings with department staff, colleagues and management. • Maintains patient & staff confidentiality. • High School Diploma or equivalent Degree • College Diploma - Any discipline or related fields.