OUT PATIENT MANAGER - HEALTHCARE

• Responsible for the day to day operations and manages the Centre in a proficient way, abides by and enforces all Company policies, procedures and initiatives. • Ensures/Develops and implements the Centre related standard operating procedures and policies in all the areas of work of the Centre. • Ensures the effective and efficient use of the resources with continuous monitoring. • Responsible for the business of the Centre and hence carries out related marketing and promotional activities to ensure being the best patient care center and also achieve the objective. • Meets, enforces and sets goals and standards for self and staff that is consistent with those of the organizational goal. • Ensures smooth operations of the internal processes considering patient and family rights and quality service. • Focus on identifying new business opportunities that fit the strategic direction of the Centre, and maximizing the outcomes of those opportunities • Maintain extensive knowledge of current market conditions and ensure that any directly relevant information is communicated to key stakeholders • Develop and implement Public Relations /marketing Strategies to position the Centre as the health care supplier of choice for the UAE and the region within the organizational guidelines. • Develop and execute business plans. • Develop relationships with businesses and community groups to promote the Centre and its Services. • Develop and/or market new services of the Centre. • Create and be accountable for all client proposals, contracts, and associated documentation • Coordinate with the Corporate Marketing Team to monitor and analyze Centre media exposure. • Oversee the development of marketing literature, both electronic and paper based • Develop, draft and distribute media releases/advertisements that meet the marketing strategy of the Centre and that comply with set policy guidelines • Plan and execute events (public awareness campaigns, media and publicity campaigns, staff annual function and social responsibility projects) in coordination with the Marketing Department and the Centre Directorate • Works within the established patient referral network and follows guidelines of patient workers’ compensation carrier. • Ensure that budgets are prepared and managed in line with Centre standards and that cost reports are analyzed and variances clarified/reported on a monthly basis. • Patient/ outside doctor’s feedback is acted upon, monitored and analyzed. • Queries/ complaints are attended and handled in a timely and appropriate manner. • Coordinate with the promotion team regarding official websites are monitored and updated. • Assist with organizing Centre marketing activities • Conduct daily Centre rounds and provide feedback / take action where needed • Visible and available in the Outpatients department to render a service to the patients / clients • VIP clients assisted in their visit or queries • Patient Satisfaction Survey compiled and sorted. Concerns or complaints arising from the survey are dealt with accordingly • Respond to communication using appropriate media • Reviews and monitors Center activities; recommends changes in, or better utilization of facility's services, equipment and staff. • Coordinates for the purchase of supplies in accordance with Company guidelines. • Mutually beneficial relationships are built and maintained with colleagues and multi-disciplinary team. Qualification: • MBA Marketing / Healthcare Administration Experience: • At least 05 years’ experience in related field