Oracle Fusion Techno-Functional Consultant Service & CPQ

Key Responsibilities Oracle Fusion Service • Lead requirement workshops and design Fusion Service solutions covering service requests, entitlements, SLAs, queues and assignment rules. • Configure Service Center, knowledge management, omnichannel (email, chat, web forms) and customer self-service portals. • Build and extend objects, layouts and business logic using Application Composer, Groovy scripting and Visual Builder Studio. Oracle CPQ • Design and configure CPQ product models, configuration rules, pricing, discounting and approval workflows. • Build quote templates, document designer outputs and commerce processes. • Integrate CPQ with Fusion Sales and ERP for seamless quote-to-order and quote-to-cash flows. Fusion Sales • Configure accounts, contacts, leads, opportunities, territories and forecasting in Fusion Sales. • Align Sales, CPQ and Service processes to deliver a unified customer lifecycle. ERP Integration Design and deliver integrations between Fusion CX (Service, Sales, CPQ) and Fusion ERP, covering customers, items, price lists, orders, invoices and installed base. • Build integrations using Oracle Integration Cloud (OIC), REST/SOAP web services, FBDI and BIP reports. • Define integration touchpoints, data mappings, error handling and reconciliation with ERP and third-party systems such as DMS. Delivery and Client Management • Act as the primary functional point of contact for client stakeholders, from business users to senior management. • Prepare solution design documents, functional and technical specifications, and test scripts. • Lead SIT, UAT, data migration, cutover and go-live activities, and provide post go-live support. • Manage scope, expectations and change requests, and escalate risks early. Required Skills and Experience • Oracle Fusion Service (Strong): at least 2 end-to-end implementations as a lead or senior consultant. • Oracle CPQ (Strong): hands-on configuration of product models, pricing, BML/BMQL and commerce processes. • Oracle Fusion Sales: working knowledge of sales automation and its link to CPQ and Service. • ERP Integration: proven experience integrating CX with Fusion ERP using OIC, REST/SOAP APIs, FBDI and BIP. • Technical extensions: Application Composer, Groovy, Visual Builder Studio, OTBI/BIP reporting. • Solid understanding of quote-to-cash and service-to-cash business processes. • Experience working in the GCC region is an advantage. Preferred Qualifications • Exposure to the automobile industry , such as dealerships, distributors or after-sales service operations.(Preferred) • Knowledge of Dealer Management Systems (DMS) and their integration with Oracle Fusion (vehicle sales, parts, workshop and warranty processes). • Oracle certifications in Fusion Service, CPQ or Sales Cloud. Soft Skills and Other Requirements • Excellent verbal and written communication in English. • Strong client-handling skills with confidence presenting to senior stakeholders. • Ability to work independently and drive workshops, decisions and deliverables. • Problem-solving mindset and attention to detail. • Bachelors degree in Computer Science, Engineering, IT or a related field. • Immediate joiner must be available to start without a notice period.