Operations Coordinator

Job Description Operations Coordinator Indian Male Candidates Only & Fluent Hindi Speaking is Must Position: Operations Coordinator Location: Dubai, UAE Employment Type: Full-Time Salary: AED 2,000 3,000 per month Experience Required: 1+ Years as a operation coordinator Job Summary We are seeking a proactive and highly organized Operations Coordinator to oversee daily operational activities across customer retention, customer reactivation, and new customer acquisition functions. The ideal candidate will be responsible for monitoring operational performance, ensuring service level compliance, coordinating cross-functional teams, and driving operational excellence. This role serves as the key link between senior management and operational teams, ensuring business strategies are effectively executed, and organizational objectives are consistently achieved. Key Responsibilities Service Level Management • Monitor and maintain agreed service levels across all operational teams. • Track key operational metrics and identify performance deviations. • Ensure timely corrective actions to maintain service quality and productivity. • Prepare and submit regular operational performance reports. Customer Retention & Reactivation • Coordinate customer retention and reactivation initiatives to maximize active customer growth. • Monitor campaign performance and team productivity. • Analyse customer attrition trends and recommend improvement strategies. • Ensure timely implementation of retention plans and follow-up activities. Customer Acquisition • Supervise customer acquisition activities and monitor lead conversion performance. • Ensure acquisition targets are achieved within defined timelines. • Work closely with team leaders to improve conversion rates and customer engagement. • Monitor quality of customer interactions and campaign effectiveness. Team Performance Monitoring • Monitor attendance, productivity, service levels, conversion rates, and operational KPIs. • Identify performance gaps and coordinate immediate corrective actions. • Escalate operational issues to management when necessary. • Promote accountability and performance discipline across all teams. Resource Planning • Assess manpower, infrastructure, technology, and operational resource requirements. • Ensure adequate resources are available to support business operations. • Coordinate with internal departments to prevent operational disruptions. • Proactively plan for future business and staffing requirements. Management Coordination • Maintain regular communication with senior management regarding operational performance. • Provide timely updates, recommendations, and business insights. • Execute management directives efficiently across operational teams. • Monitor implementation progress and report outcomes. Reporting & Process Improvement • Prepare daily, weekly, and monthly operational reports. • Analyse operational data to identify trends and improvement opportunities. • Recommend and implement process improvements to enhance efficiency. • Ensure compliance with company policies and operational procedures. Key Performance Indicators (KPIs) • Customer Retention Rate • Customer Reactivation Rate • Active Customer Base Growth • New Customer Acquisition • Lead Conversion Rate • Service Level Achievement • Team Productivity • Resource Utilization • Operational Efficiency • Timely Execution of Management Directives Required Skills & Competencies • Strong leadership and team coordination skills. • Excellent communication and stakeholder management abilities. • Strong analytical and problem-solving capabilities. • Ability to manage multiple teams and priorities simultaneously. • Data-driven decision-making skills. • Proficiency in Microsoft Excel, reporting tools, and operational dashboards. • Excellent planning, organizational, and time-management skills. • Ability to perform effectively in a fast-paced, target-driven environment. • High level of accountability, ownership, and attention to detail. Qualifications • Bachelor s degree in business administration, Management, Commerce, or any related discipline. • Minimum 1 years of experience in operations, customer service, sales coordination, customer retention, call centre operations, or business operations. • Experience in managing operational KPIs, team performance, and service delivery is preferred. Reporting Structure Reports To: Senior Management / Operations Head Benefits • Company Visa • Company Accommodation & Food • Annual Leave as per UAE Labour Law • Career Growth Opportunities • Professional Development & Training Indian Male Candidates Only & Fluent Hindi Speaking is Must