Operations Coordinator

The Branch Coordinator will support the Branch Manager in daily operations, coordinate appointments and client follow-ups, and promote treatments and services to achieve sales targets while ensuring an exceptional client experience. Key Responsibilities • Support the Branch Manager in daily branch operations. • Handle incoming calls, online inquiries, and outbound client follow-ups. • Schedule, confirm, and follow up on appointments for doctors and therapists. • Promote and sell treatments, packages, and products through upselling and cross-selling. • Achieve sales, collection, lead conversion, and KPI targets. • Deliver excellent customer service, follow up on treatment satisfaction, and handle complaints. • Maintain accurate client records, treatment documentation, and signed consent forms. • Process client payments and prepare timely operational and sales reports. • Coordinate sales, marketing, and business development events. • Perform opening and closing duties and cover for the Branch Manager when required. Requirements • 3+ years of relevant experience. • Good communication skills. • Strong marketing and sales skills. • Ability to work effectively as part of a team. • Customer-focused and service-oriented approach. • Outgoing, energetic, and friendly personality.