Operations Assistant

• Respond to new client inquiries via phone, WhatsApp, email, and website forms • Qualify and follow up with new leads • Maintain accurate client records and update CRM systems • Reactivate previous clients and maintain long-term relationships • Conduct outbound calls to prospective clients and referral partners • Follow up on quotations, proposals, and ongoing recruitment assignments • Build and nurture strong relationships with families, professionals, and corporate clients • Coordinate closely with the recruitment team to ensure excellent client service • Identify opportunities for repeat business and referrals • Ensure no lead or inquiry is left unattended • Excellent spoken and written English • Strong communication and relationship-building skills • Confident and professional telephone manner • Highly organized and detail-oriented • Comfortable making outbound calls and following up consistently • Positive, proactive, and results-oriented attitude • Experience in client relations, recruitment, hospitality, luxury services, customer service, or business development is preferred • CRM experience is an advantage Key Performance Indicators (KPIs): • Speed of lead response • Number of outbound calls completed • Number of appointments and consultations booked • Client reactivations achieved • Revenue generated from managed accounts • CRM accuracy and follow-up completion This role is ideal for someone who enjoys building relationships, communicating with clients, creating opportunities, and ensuring excellent client experience.