Compliance Officer / Car Rental Operations Support

• Customer Identity Verification • Verify all customer documents before vehicle handover, including Emirates ID, passport, visa, driving licence, and international driving permit (where applicable). • Conduct ICP verification to confirm the authenticity and validity of Emirates IDs and customer identity. • Verify customer contact details, employment information, address, and emergency contact whenever required. • Ensure all mandatory documents are uploaded correctly into the rental system before vehicle release. • Driver Eligibility & Regulatory Compliance • Validate the customer's driving licence category, expiry, eligibility, and compliance with UAE regulations and company policies. • Ensure compliance with UAE laws, RTA regulations, company policies, insurance requirements, and internal SOPs. • Stop or delay vehicle handover whenever compliance requirements are not met or customer authenticity cannot be verified. • Customer Due Diligence (KYC) & Risk Assessment • Perform customer due diligence (KYC) to verify customer genuineness and assess potential fraud or misuse risks. • Review booking details, payment method, customer profile, rental history, and financial standing before approving the rental. • Approve or reject customer verification requests based on compliance policies and risk assessment. • Monitor high-value rentals, luxury vehicles, long-term rentals, and corporate accounts for compliance risks. • Fraud Prevention, Blacklisting & Investigation • Identify forged, altered, expired, or suspicious documents and immediately escalate high-risk cases to management. • Investigate suspicious bookings, identity theft attempts, payment fraud, duplicate profiles, and policy violations. • Cross-check customer information against internal blacklists, unpaid balances, traffic fines, police cases, or previous contract violations. • Identify and recommend customers for blacklisting based on repeated speeding fines, serious traffic violations, unpaid liabilities, policy violations, fraudulent activities, or a history of unsafe vehicle use, particularly resident customers with recurring non-compliance, and ensure appropriate rental restrictions are applied in accordance with company policies. • Cross-Functional Coordination • Coordinate with Sales, Reservations, Operations, CRM, Finance, Recovery, and Maintenance teams to resolve documentation, compliance, and customer verification issues. • Support operational teams with customer eligibility decisions before vehicle release. • Compliance Reporting & Audit • Maintain records of document verification, ICP checks, rejected applications, blacklisted customers, and fraud investigations for audit purposes. • Support internal and external audits by providing compliance reports on customer verification, fraud prevention, rejected applications, operational risks, and blacklist management. • Process Improvement & Training • Recommend process improvements to strengthen customer verification, reduce fraud, enhance compliance, and improve operational controls. • Develop and maintain customer verification SOPs, risk assessment procedures, and compliance checklists. • Train front-line staff on document verification procedures, customer eligibility requirements, fraud detection, and compliance awareness. • customer identity and document verification • KYC (Know Your Customer) checks • Fraud detection and prevention • Risk assessment • Knowledge of UAE driving licence and RTA regulations • ICP verification • Attention to detail