Operation Excellence & Automation General Manager

Job Content: Lead Operation Excellence and Automation to strengthen operational performance, system availability, reliability, and resilience through continuous improvement, best practices, and the latest industry standards. Ensure optimal system design and strong governance. Oversee the development, implementation, and maintenance of automation, telecommunication, and security systems, including the establishment and enforcement of policies, procedures, and technical standards. Manage interconnected communication centers through robust protocols and seamless system integration to sustain the performance and continuous operation of telecommunication and security assets. Translate corporate strategy and operations objectives into integrated execution plans, measurable outcomes, and sustainable business value through clear priorities, performance governance, cross-functional alignment, and disciplined resource allocation. Champion safe, reliable, and cost-effective transmission asset performance, regulatory compliance, and continuous improvement in partnership with operational departments and Asset Management, under the direction of the Chief Operations Officer. Operations Excellence Strategy & Leadership Develop and implement OETC's Operations Excellence & Automation strategy, aligned with corporate objectives, operational priorities, asset management strategies, and regulatory requirements. Translate corporate and Operations Unit strategies into integrated annual operating plans, performance objectives, measurable KPIs, milestones, and resource requirements. Provide strategic leadership across operational excellence, automation, telecommunications, operational security systems, and technical support functions. Establish operational governance frameworks, policies, procedures, and performance standards to strengthen accountability, efficiency, and operational reliability. Advise the COO on strategic priorities, emerging technologies, industry developments, operational risks, and opportunities to enhance business performance. Promote operational excellence, innovation, standardization, and continuous improvement across the Operations Unit. Ensure effective alignment and coordination with operational departments and Asset Management to support the achievement of corporate and operational objectives. Operational Performance Management & Continuous Improvement Establish and oversee an integrated operational performance management framework covering operational reliability, system availability, asset performance, maintenance effectiveness, and service delivery. Develop and monitor operational KPIs, performance dashboards, and reporting mechanisms to evaluate progress against approved objectives and business plans. Lead periodic operational performance reviews, identify performance gaps, and ensure the implementation of appropriate corrective and improvement actions. Drive continuous improvement initiatives to enhance operational efficiency, optimize resource utilization, and improve cost effectiveness. Oversee the development and implementation of operational excellence methodologies, best practices, and process improvement programmes. Ensure effective coordination across operational departments to address performance challenges, operational risks, and improvement opportunities. Provide regular performance reports and strategic recommendations to the COO to support informed decision-making. Automation, SCADA & Operational Technology Management Provide strategic oversight of the design, development, implementation, operation, maintenance, and modernization of OETC's automation and operational technology systems. Ensure the reliability, availability, security, and effective integration of SCADA, Intelligent Electronic Devices (IEDs), Fault Recorders, Power Quality Monitoring Systems, Phasor Measurement Units (PMUs), and other operational monitoring and control systems. Oversee the development and implementation of technical standards, system specifications, configuration management practices, and maintenance strategies for automation systems. Ensure effective management of system settings, configurations, firmware, communication protocols, and technical interfaces to maintain operational integrity and reliability. Oversee system studies, simulations, performance assessments, and technical evaluations to identify improvement opportunities and ensure implementation of corrective actions. Ensure accurate and up-to-date technical documentation, system models, configuration records, and operational procedures. Drive the adoption of advanced automation technologies and engineering solutions to improve network monitoring, control, and operational performance. Telecommunications Infrastructure & Systems Management Lead and oversee the development, operation, maintenance, and enhancement of OETC's telecommunications infrastructure supporting transmission operations and critical business services. Ensure the reliability, availability, resilience, and security of telecommunications networks, communication centres, and associated infrastructure. Oversee the implementation of telecommunications standards, technical specifications, communication protocols, and system integration requirements. Ensure effective coordination between telecommunications, automation, SCADA, protection systems, and other operational technologies. Develop and oversee long-term telecommunications infrastructure modernization, expansion, and replacement strategies. Ensure appropriate redundancy, disaster recovery, and business continuity arrangements are established for critical telecommunications systems. Oversee the development and management of the fibre-optic infrastructure leasing business model, including commercial opportunities, resource requirements, and operational arrangements, subject to applicable approvals and regulatory requirements. Minimum Qualifications: Bachelor's degree in Electrical Engineering, Electronics Engineering, Telecommunications Engineering, Control Systems Engineering, or a closely related engineering discipline Master's degree in Electrical Engineering, Power Systems, Automation, Engineering Management, or MBA is preferable Professional Experience: A Minimum 11 years of relevant experience in electricity transmission operations, automation, SCADA, telecommunications, operational technology, or related engineering functions A Minimum 4 years in a managerial or leadership role