Office Manager and IT Operations

Office Operations and Workplace Experience • Manage all administrative and general office needs • Order and stock supplies and snacks and manage the lunch program to support daily workplace needs • Oversee local vendors and contractors and ensure service levels are maintained • Serve as the primary contact between the company and building management and ensure all facility needs are met • Partner with Executive Assistants and leadership on event planning including social events, external events, holiday celebrations and offsite retreats • Work closely with HR and People Operations on local perks and benefits programs • Greet visitors and provide a warm and professional experience • Ensure compliance with workplace safety requirements • Promote a positive office culture and foster engagement and collaboration • Support AV setup and meeting room functionality IT Support • Serve as first line IT support for staff including hardware, software, WiFi, printers, email and video conferencing tools • Handle employee onboarding and offboarding IT setup including account provisioning, permissions, device setup and equipment collection • Maintain IT asset inventory and track company devices and equipment • Coordinate with external IT vendors or MSPs and escalate complex technical issues as needed • Support basic security practices including MFA setup, access control and device encryption • Maintain IT documentation and simple troubleshooting guides • Provide basic macOS troubleshooting and hands on technical support Business Operations • Prepare payment instructions for approval and maintain supporting documentation for reconciliation with Finance • Retrieve corporate records, invoices, and bank documentation in support of statutory audit and regulatory requests • Serve as primary liaison with the corporate secretary on statutory filings, DWTC lodgements, board and shareholder resolutions, and register/officer changes • 5+ years of relevant office operations, facilities or workplace management experience • Basic IT support experience in a professional environment • Familiarity with macOS and common workplace tools and platforms • Experience working with property management teams • Strong customer service and hospitality mindset • Detail oriented problem solver with strong organizational and documentation skills • Strong project management skills • Ability to work autonomously while collaborating effectively with cross functional teams • Comfortable communicating with and supporting leadership stakeholder • Innovative mindset with enthusiasm for new ideas and technologies