Night Manager

About the role: The Night Manager forms part of the Rooms Management Team and manages the hotel lobby and arrival/departure experience within the hotel for the night shift. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. They ensure accurate communication between department managers, following up on guest requests and problems. The Night Manager overseas the night operations and supports the Front Office Manager. What you will do Main Responsibilities: • Manages the staff at the Front Desk during overnight shift. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. • Coordinates arrivals, departures and billing requirements with Sales and Catering Department. • Assures that all financial and credit procedures are followed. • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism • Perform other tasks or projects as assigned by the Assistant Director of Rooms or Front Office Manager • A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand • An outgoing personality and a can-do approach to an assigned task • High level of understanding and knowledge of Rooms operations • Bachelor s degree • At least five years related working experience in luxury hotels • Excellent interpersonal, verbal, and written communication skills • Good Communications skills and Computer skills • Has strong leadership and strong inter-personal skills