Network & Security Operations Engineer

• Monitor and maintain network infrastructure, including LAN, WAN, VPN, firewalls, routers, and switches. • Manage and troubleshoot network connectivity, performance, and availability issues. • Monitor security alerts, investigate incidents, and support incident response activities. • Configure and manage firewalls, intrusion detection and prevention systems (IDS/IPS), and endpoint security solutions. • Perform routine network health checks, security monitoring, and vulnerability assessments. • Manage VPN access, network segmentation, access control lists, and security policies. • Analyze network logs and security events using SIEM tools. • Support patch management, firmware upgrades, and security configuration reviews. • Coordinate with IT teams, vendors, and service providers to resolve network and security incidents. • Maintain network diagrams, security documentation, incident reports, and operational procedures. • Participate in disaster recovery, business continuity, and IT security compliance activities. • Follow IT security policies, operational procedures, and applicable regulatory requirements. Required Technical Skills • Strong knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switching, and subnetting. • Hands-on experience with firewalls such as Fortinet, Palo Alto, or Cisco. • Experience with VPN technologies, network access control, and network security policies. • Knowledge of IDS/IPS, endpoint security, and threat detection. • Experience with SIEM tools such as Splunk, Microsoft Sentinel, or IBM QRadar. • Familiarity with network monitoring tools such as SolarWinds, PRTG, or Zabbix. • Understanding of cybersecurity principles, vulnerability management, and incident response. • Knowledge of Windows and Linux operating systems. • Experience with IT service management and ticketing tools. Qualifications • Bachelor's degree in Computer Science, Information Technology, Networking, or a related field. • 3–6 years of relevant experience in network operations, security operations, or infrastructure support. • Relevant certifications such as CCNA, CCNP, Fortinet NSE, PCNSA, Security+, or equivalent are an advantage. • Strong analytical, troubleshooting, communication, and problem-solving skills. • Ability to work in a shift-based operations environment and participate in incident escalation, if required.