As a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently looking for a Officer -Network the job holder is accountable to establish and maintain relations between healthcare providers, ensure adherence to policy procedures and troubleshoot issues and complaints arising from healthcare providers.
Your Job:
• Provider Relationship Management:
Conduct regular provider meetings, build strong business networks, and act as a mediator to resolve network-related issues between providers and internal departments.
• Performance Monitoring:
Maintain complaints dashboards, monitor resolution turnaround times, and conduct root cause analysis to drive process improvements.
• Provider Training:
Conduct effective provider training and orientation programs.
• Client Management:
Manage client-specific tasks, projects, and daily operational requirements.
• Business Reporting:
Provide management updates and ensure effective stakeholder communication.
• Network Surveys:
Design and implement network surveys to gather market insights.
• Projects & Assignments:
Execute network-related projects and assignments directed by the Head of Department.
• Continuous Process Improvement:
Identify improvement opportunities across provider management and network operations to enhance overall business performance.
• Onsite visits:
Deliver provider training and address targeted operational issues.
Minimum Qualifications:
• Diploma in Hospital Administration / Pharmaceutical Sciences.
Minimum Experience:
• 1 year experience in provider relations functionality at GCC
• Computer literacy (MS Office, Excel, PowerPoint)
• Knowledge related to medical terminology / ICD & CPT Codes
• Industry knowledge related to local healthcare services system
• Good interpersonal and negotiation skills
• Excellent written and verbal communication skills
• Strong planning and organizational skills
• Analytical and problem-solving skills
Is this role a fit for you?
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