Manager - Rehabilitation Services

• Provide direction, instructions, guidance and leadership to Physiotherapists, Occupational Therapists and Speech therapists to achieve department goals • Conduct performance appraisals and training sessions in collaboration with the Senior Manager of Rehabilitation Services • Be professionally and legally responsible and accountable for the overall function of Outpatient Rehabilitation Services • Maintain efficient and effective departmental operations in compliance with local regulatory laws, standards and protocols • Lead and manage a therapy team to provide evidence-based clinical care as per established standards • Provide specialist Occupational Therapy / Physiotherapy / Speech and Language services as defined by DOH scope of practice and facility policies • Manage recruitment, supervision, appraisal, personal/career development, absenteeism and competencies of the team • Ensure team completes required documentation including client records, service reports and administrative paperwork • Provide training and professional development to the rehabilitation team on service delivery procedures • Monitor referrals, insurance requests, approvals, assessments, interventions, discharges, record keeping and clinical decision making • Provide accurate and timely information, statistics and insurance or third party reports; use information to monitor and improve service delivery • Ensure an effective appraisal system and authorize opportunities for training • Identify potential areas for expansion of service including acquiring new outpatient departments • Coordinate delivery of care with the multi-disciplinary team • Direct development of rehabilitation services policies and ensure alignment with facility and regulatory practices • Continuously review departmental operational processes, policies and guidelines to ensure efficiency and benchmark against best practices • Estimate needs for facilities, supplies and equipment • Develop Key Performance Indicators and monitor service delivery against these indicators • Liaise with internal and external stakeholders to ensure effective service delivery • Manage inventory levels and prepare budget estimates in collaboration with Senior Manager and Director • Respond to adverse incidents by filing occurrence variance reports and implementing actions • Participate in recruitment of rehabilitation personnel • Communicate regularly with Senior Manager and Director and provide updates related to the department • Participate in quality improvement and safety activities • Manage conflict and resolution of complaints involving staff and patients • Ensure staff compliance with health and safety legislation, undertake risk assessments and implement risk reduction actions • Update monthly schedules and provide weekly updates to Senior Manager and Director • Manage inventories and stock records; ensure equipment is in working order and report malfunctions • Motivate the Rehabilitation Team and organize team building activities; lead by example • Lead, organize and manage delivery of outpatient rehabilitation services • Ensure work practice and scheduling deliver effective deployment of staff and resources • Engage with key stakeholders on clinical matters to ensure volume and case mix align with standards and agreements • Remain current with new technologies and act as specialist clinical resource • Ensure patient documentation, records and statistics meet professional standards • Supervise delegation of caseload according to individual capabilities • Provide consultation and determine when referrals to other professionals are needed • Provide comprehensive assessment/examination, clinical diagnosis and determine need for therapy interventions • Hold regular rehabilitation team meetings • Develop and update clinical knowledge and skills and keep abreast of developments in rehabilitation • Investigate incident reports in consultation with Senior Manager and ensure implementation of action plans • Prioritize and manage clinical and non-clinical responsibilities and assist team in prioritization • Participate in personal development and performance review systems • Identify training and development needs and develop educational programs • Plan and coordinate CPD programs for outpatient staff • Comply with OSH and infection control policies and participate in related training and drills • Use appropriate personal protective equipment and safety systems • Notify OSH hazards, incidents and assist with risk assessments and incident reports • Comply with waste management procedures and policies • Master’s Degree preferred (OT, PT or SLP) • Management experience or experience as Team Lead / Senior Therapist • Ability to lead a diverse team • Good command of oral and written English • Arabic language advantageous/desirable but not essential • DOH and home country licensure