Lifeguard/Pool Attendant

How your day looks like: • To provide courteous, professional, efficient and flexible service at all times. • To perform all duties and tasks in the assigned Place of Work • To be entirely flexible and adapt to rotate within the different sub-department as assigned. • To perform all duties and tasks when rotated or assigned to another Department. • To be fully conversant with all services, activities, facilities Spa and F&B Promotions offered by the hotel and recommend to the guests. • To perform opening and closing procedures established for the Place of Work as assigned. • To have a thorough understanding and knowledge of pool and gym facilities, hours of operation, location of facilities, and emergency procedures. • To ensure that the Place of Work and surrounding area is kept clean and organized at all times. • To monitor operating supplies and reduce spoilage, breakage and wastage. • To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Spa Manager and Director of Spa if no immediate solution can be found and assure follow up with guests. • To keep all keys signed out/ in a secure manner and return them at the course of duty. • To hand over to the Housekeeping Supervisor all Lost & Found items with full and detailed information • To have a complete understanding of the different cleaning products and their economical use. • To be familiar with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations. • Ensures that health, hygiene and safety regulations are complied. • To be fully aware and conversant of Mondrian, values and goals and is responsible to integrate them in the day to day operation. • To be fully aware and conversant of Mondrian environmental Charter and is responsible to integrate them in the day to day operation. • To be fully aware and conversant of ISO 9001, ISO 14001 policies and procedures and responsible to integrate them in the day to day operation. • To collect and segregate the recyclable waste from the guest area. • To use the waste compactor from the garbage room while disposing the general waste. General • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel s policy on Fire, Hygiene, Health and Safety. • To report for duty punctually wearing the correct uniform at all times as per the grooming standards. • To maintain a high standard of personal appearance and hygiene at all times. • To maintain a good rapport and working relationship with employees in the Place of Work and all other departments. • To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities. • To fully support the Departmental Training Function in the Department assigned. • To respond to any changes in the Housekeeping Department function as dictated by the hotel. • To project at all times a positive and motivated attitude and exercise self control. • To provide a courteous and professional service at all times. OCCASIONAL DUTIES: • To assist in carrying out quarterly, bi-yearly, annual inventory of operating equipment. • To carry out any other reasonable duties and responsibilities as assigned by the Pool and Fitness supervisor, Assistant spa manager and Director of Spa. JOB TASKS: • Performs all duties in a timely and professional manner • Turns in lost and found items throughout shift according to hotel procedures • Cleans and maintains the restrooms, changing rooms and the Gym in the Pool deck area. • Monitors and maintains appropriate inventory of pool towels throughout shift, obtaining clean towels from the laundry and returning dirty towels • Provide excellent service consistent with the hotels standards operating procedures and brand attributes. • To attend daily briefing in Pool and Fitness conducted by Spa Manager, Spa director or supervisor. • To collect Task Sheet, Keys & Tools from the Spa, pool and fitness office & return them at the end of the shift. • To ensure that you sign out and in for the keys. • Adheres to all gym area safety standards, including safety procedures for adverse weather conditions • Demonstrate how to carry out various exercises and routines • To keep an eye on people indulging in recreational activities on the pool • Proactively identify hazards or potential hazards and take measures to prevent accidents • Promptly communicates food and beverage service requests to pool Food and Beverage Servers • Cleans, maintains, and positions pool furniture • Picks up trash and dirty towels and repositions chairs throughout shift • Applies excellent guest relations skills when interacting with guests • Watch clients do exercises and show or tell them correct techniques to minimize injury and improve fitness • Explain and enforce safety rules and regulations on sports, recreational activities, and the use of exercise equipment • Promptly communicates food and beverage service requests to pool Food and Beverage Servers • Cleans, maintains, and positions gym furniture • Picks up trash and dirty towels and repositions chairs throughout shift • Applies excellent guest relations skills when interacting with guests • Performs all duties in a timely and professional manner • Turns in lost and found items throughout shift according to hotel procedures • Cleans and maintains the restrooms, changing rooms and the Gym in the Pool deck area. • Monitors and maintains appropriate inventory of gym towels throughout shift, obtaining clean towels from the laundry and returning dirty towels • Provide excellent service consistent with the hotels standards operating procedures and brand attributes. • Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services. • Knowledgeable of hotel facilities and services to answer guest inquiries. • Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.