The Job Description
• Provide day-to-day functional support for Oracle Fusion HCM Cloud applications.
• Assist in resolving application incidents, service requests, and functional issues.
• Support HR users in executing business transactions and addressing system-related inquiries.
• Investigate reported issues, identify root causes, and coordinate resolutions with senior functional and technical resources.
• Maintain functional documentation, user guides, and knowledge-base articles. B. System Configuration & Enhancements
• Assist in configuring Oracle HCM modules based on approved business requirements.
• Support functional enhancements, change requests, and system optimization initiatives.
• Participate in requirement-gathering sessions with HR stakeholders.
• Translate HR business requirements into functional specifications under the guidance of senior team members.
• Support impact assessments for system changes and enhancements. C. Oracle HCM Modules C. Oracle HCM Modules
• Participate in functional workshops, system demonstrations, and knowledge-transfer sessions.
• Maintain functional specifications, configuration documents, and standard operating procedures.
• Provide user guidance and assist in delivering training sessions.
• Track assigned tasks, incidents, and change requests to ensure timely completion. Requirements:
Required Skills & Competencies:
• Basic knowledge of HR processes and employee lifecycle.
• Interest in learning Oracle Fusion HCM Cloud.
• Understanding of business requirements, testing, and issue tracking.
• Good Excel, documentation, analytical, and communication skills.
• Attention to detail, teamwork, problem-solving, and time management.
Key Performance Expectations:
• Resolve and follow up on support tickets within agreed SLAs.
• Execute and document functional testing accurately.
• Maintain quality documentation and coordinate with HR and technical teams.
• Develop Oracle HCM knowledge and support configuration activities under supervision.
Expected Development:
• Gradually develop Oracle Fusion HCM expertise, understand HR processes, and take ownership of functional support and enhancement tasks.
Tagged as: HCM , oracle
• Bachelor s degree in Human Resource Management, Management Information Systems, Business Administration, or a related field.
• Fresh graduates or candidates with up to 2 years of relevant experience.
• Previous exposure to HR operations, HR information systems, or enterprise applications is an advantage.
• Experience with SAP HR or other HR management systems is desirable.
• Prior Oracle Fusion HCM experience is an advantage but not mandatory.
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