IT/Telecom Enterprise Architecture Senior Manager

Job Description Job Description The successful candidate will be a key member of the Owner's IT and Telecom Infrastructure team, responsible for overseeing the operation, maintenance, performance, and continuous improvement of the Project mission-critical Data Center and Telecom systems. The role requires strong technical expertise, leadership capabilities, and experience managing complex infrastructure operations within large-scale transportation or public infrastructure environments. Key Roles and Responsibilities: Lead and oversee the operation, maintenance, and lifecycle management of the Riyadh Bus Project's Data Center and Telecom infrastructure, ensuring high availability, reliability, and operational excellence. Act as the Owner's representative for all IT and Telecom operational matters, ensuring compliance with contractual obligations, project requirements, and industry best practices. Manage, supervise, and provide technical direction to the IT and Telecom Operations & Maintenance (O&M) Contractor, ensuring services are delivered in accordance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Lead a multidisciplinary team of specialists, engineers, inspectors, and technical experts responsible for monitoring and auditing the performance of IT and Telecom assets and associated maintenance activities. Establish and implement performance management frameworks, monitoring tools, KPI dashboards, and reporting mechanisms to measure contractor effectiveness and system performance. Ensure proactive maintenance strategies are implemented to maximize system availability, minimize downtime, and improve asset reliability. Monitor and manage telecom systems, including fiber optic networks, communication infrastructure, WAN/LAN networks, wireless systems, CCTV, passenger information systems, and other operational technologies supporting public transport services. Oversee Data Center operations, including servers, storage systems, virtualization platforms, backup and disaster recovery solutions, and network infrastructure. Ensure compliance with all applicable cybersecurity regulations, standards, and policies within the Kingdom of Saudi Arabia, including risk management, vulnerability assessments, incident response, and security audits. Coordinate with internal stakeholders, contractors, consultants, and government authorities to ensure seamless operation and integration of IT and Telecom systems. Review and approve maintenance plans, technical reports, operational procedures, and asset management documentation. Identify operational risks and develop mitigation strategies to ensure business continuity and uninterrupted transport services. Support future technology upgrades, system enhancements, and digital transformation initiatives across the project. Qualifications and Education : Bachelor's Degree in Electronics Engineering, Telecommunications Engineering, Computer Engineering, Information Technology, or a related engineering discipline. Professional certifications in Data Center Management, Telecommunications, Network Infrastructure, Cybersecurity, or Project Management are considered a strong advantage. Minimum 15 years of progressive experience in the design, operation, maintenance, and management of Data Centers and Telecom Infrastructure within large and complex environments. Demonstrated experience managing major infrastructure, transportation, smart city, or public-sector projects. Strong understanding of Data Center technologies, network architectures, telecom systems, and operational support environments. Sound knowledge of cybersecurity frameworks, regulations, and compliance requirements applicable in the Kingdom of Saudi Arabia. Experience within public transportation, metro, bus, rail, airport, or similar transit projects is highly desir able. Mandatory Skills and Competencies: Strong contract and vendor management experience, including performance monitoring and enforcement of contractual obligations. Proven leadership and team management skills with the ability to lead multidisciplinary technical teams. Excellent analytical and problem-solving abilities with a data-driven decision-making approach. Strong attention to detail and commitment to operational excellence. Ability to establish and monitor KPIs, SLAs, and performance metrics. Excellent stakeholder management, communication, and reporting skills. Strong knowledge of asset management and maintenance best practices. Effective risk management and business continuity planning capabilities. Excellent written and verbal communication skills in English. Arabic language proficiency would be considered an added advantage. Preferred Experience : Experience in Bus Rapid Transit (BRT), Metro, Rail, Smart Mobility, or Intelligent Transportation Systems (ITS). Familiarity with international standards and best practices related to Data Centers, Telecommunications, Cybersecurity, and Public Transport Infrastructure.